IT Analyst - Service Desk

Billings Clinic•Billings, MT

3d•Onsite

About The Position

Under general supervision, the IT Analyst provides information technology planning and configuration support for assigned focus areas and for users supported by Billings Clinic Information Services. Focus areas typically include computer operations. The role designs, implements, and evaluates Information Services functions; serves as a technical resource and collaborator across the organization; researches technical issues and analyzes trends; supports project planning and system acquisitions; monitors assigned technology; and coordinates timely resolution of customer communications, hardware, and software problems. The analyst communicates with project teams and clients, trains or coordinates training in Information Services tools, assesses functional and technical requirements, gathers and compares vendor product information, and supports multidisciplinary teams in selecting and acquiring systems. The position also helps clients implement technology solutions, recommends software or hardware upgrades, works with vendor support representatives on software improvements, and promptly reports critical problems to Information Services leadership. The employee is expected to model Billings Clinic’s mission, values, and service expectations, maintain required competencies, pursue ongoing learning, and perform other duties as assigned.

Requirements

High school graduate or equivalent (GED).
Prior IT experience is desirable.
An equivalent combination of education and experience related to the listed tasks, knowledge, skills, and abilities may be considered.
Must meet mandatory organizational and departmental requirements and maintain relevant competencies.

Nice To Haves

Associate degree from an approved institution in a related field.
Alternatively, pursuing certification or working toward a degree.

Responsibilities

Designs, implements, and evaluates Information Services functions to improve organizational outcomes cost-effectively.
Promotes Information Services and applies technical knowledge and skills to support best-practice outcomes.
Serves as a technical resource for customers, staff, physicians, administration, and system-wide teams or task forces.
Collaborates across disciplines to coordinate technology enhancements.
Identifies technical issues requiring research; applies appropriate research tools and methodologies and analyzes data for trends affecting outcomes and cost containment.
Uses research to develop technical competencies and Information Services standards or guidelines.
Communicates regularly with project team members and clients involved in projects.
Trains or coordinates client training in the use of Information Services tools.
Assesses functional requirements for new system acquisitions and technical requirements for conformance with Information Services standards.
Gathers and analyzes vendor information to summarize and compare product selections.
Assists multidisciplinary teams with selecting and acquiring new systems.
Helps clients implement system-minded technology solutions and monitors assigned technology for optimal use.
Recommends software or hardware upgrades and changes related to technology enhancements.
Assists vendor support representatives with logging and reviewing software improvements.
Coordinates with Information Services team members to resolve communications, hardware, and software problems in a timely manner.
Researches customer technology problems and identifies and implements timely solutions.
Promptly reports critical problems to the appropriate Information Services leadership team member.
Meets organizational and departmental requirements and maintains competency in applicable environmental, employee, and patient safety standards.
Identifies personal development needs, sets growth goals, and seeks opportunities to contribute to organization-wide learning.
Performs other duties as assigned or needed to meet department or organizational needs.