Remote IT Support Analyst

Emergency University•Boston, MA

3d•Remote

About The Position

We are seeking a highly motivated and skilled Remote IT Support Analyst to join our team. In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our online training platform. This is a full-time, remote position with the opportunity for growth and advancement within the company.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
2+ years of experience in technical support or a similar role
Strong knowledge of computer systems, networks, and software applications
Experience with remote access tools and troubleshooting techniques
Excellent problem-solving and analytical skills
Ability to work independently and manage multiple tasks simultaneously
Strong communication and customer service skills

Nice To Haves

Flexibility to work occasional evenings and weekends, as needed

Responsibilities

Provide technical support to our clients via phone, email, and remote access tools
Troubleshoot and resolve technical issues related to our online training platform
Collaborate with other team members to identify and address system and network issues
Monitor and maintain the performance of our online training platform
Document and track all support requests and resolutions in our ticketing system
Communicate with clients in a professional and timely manner to provide updates on support requests
Assist with the testing and implementation of new features and updates to our training platform
Stay up-to-date with industry trends and advancements in technology to continuously improve our systems and processes