IT Support Analyst

S R International•Harrisburg, PA

2d•Onsite

About The Position

The Pennsylvania Department of Corrections is seeking an experienced Tier 2 IT Support Analyst to provide second-level technical support for the Field Services Section and Correctional Industries (CI). This role is responsible for troubleshooting hardware, software, network, and connectivity issues, supporting infrastructure upgrades, participating in CI projects, and implementing specialized software solutions.

Requirements

Minimum 3 years of relevant IT Support experience
Strong troubleshooting skills across hardware, software, and networking environments
Experience with Microsoft Windows operating systems
Experience supporting LAN environments and distributed systems
Excellent customer service and communication skills
Ability to work independently and collaboratively within technical teams

Nice To Haves

Experience with Correctional Industries (CI) support environments
Experience implementing Opti-Text production management and labeling software
Experience supporting manufacturing or production environments

Responsibilities

Troubleshoot, diagnose, and resolve hardware, software, printer, and network issues
Provide Tier 2 technical support and incident resolution
Install, configure, and maintain hardware, software, and network components
Participate in network setups, LAN support, and infrastructure projects
Support Windows 10 upgrades and workstation deployments
Assist with CI projects, network swaps, and Opti-Text implementation initiatives
Perform data restoration, file transfers, and system upgrades
Install and maintain network cabling and connectivity infrastructure
Conduct annual inventory of IT assets and maintain equipment records
Provide end-user training and create technical documentation and training materials
Evaluate and recommend hardware and software purchases
Assist with procurement, testing, and implementation of new technologies