IT Support Analyst

Uniper • Houston, TX

17d • Hybrid

About The Position

Uniper seeks an IT Support Analyst to join its North American team. At Uniper, we are proactively transforming the world of energy while at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams, and our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as proactively help to shape changes.

Requirements

• Bachelor’s or equivalent degree or higher
• Expert troubleshooting skills with desktop platforms
• Experience with Microsoft client/server technologies
• Proficient with Microsoft Office Suite
• Azure and Office 365 experience
• Work with engineering teams to deploy virtual machines, storage blocks, and container services via Infrastructure as Code
• Basic scripting skills using PowerShell, Azure CLI, or Python to automate simple tasks
• A strong desire to continuously learn, as cloud platforms update their features constantly.
• Basic understanding of cloud networking concepts including Virtual Networks (VNets), subnets, Public/Private IPs, and Network Security Groups (NSGs).
• Foundation in IT Security
• Good communication skills, self-starter, critical thinker, able to operate with autonomy

Nice To Haves

• Technical skills in software development and/or Power BI would be a plus

Responsibilities

• Work as a member of the IT team in North America providing End User Computing, Infrastructure, and Cloud Computing support, as well as acting as a recognized subject matter expert regarding the applications used within Uniper Global Commodities North America.
• Interface with various groups within Uniper and manage transformational projects from inception to completion and be an integral part of the team.
• Deploy and support end user workstations, user accounts and telephony solutions.
• Monitor, support, and maintain services (physical & virtual), storage and network infrastructure.
• Own technical issues to resolution and anticipate potential problems.
• Create and maintain system documentation.
• Learn and support in-house and 3rd party software applications, manage relationships with vendors.
• Provide technical assistance to traders and non-traders.
• Manage backup and patching systems for infrastructure.
• Manage cloud environment.
• Be available for off hours and on call support work.
• Align with international groups on business objectives.
• Work with automation solutions.
• Some travel may be required.

Benefits

• Competitive compensation
• Comprehensive benefits
• Supportive working culture
• Wide range of creative and innovative ideas
• Support in highlighting individual potential, achieving personal goals, and reaching ambitions
• Diverse company with international colleagues from more than 80 countries
• Many benefits at the local level to help you reach your potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level