IT Support Analyst
E.A. Sween•Chicago, IL
•Onsite
About The Position
We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.
Requirements
- Associate’s degree in information technology or related field, or equivalent experience.
- 3+ years’ Experience providing end-user and infrastructure technical support.
- Strong customer service, communication, and organizational skills.
- Ability to troubleshoot issues independently and follow established procedures.
- Experience monitoring nightly batch schedules and doing basic troubleshooting.
- Experience working with network hardware and software.
- Experience working with network and security administrative processes such as password management.
Nice To Haves
- Experience supporting voice-directed picking systems.
- Experience in food distribution or logistics environments.
- Experience working in or supporting systems within a unionized workforce environment.
- Experience supporting multi-site warehouse operations.
- Experience supporting ERP and similar software solutions.
- Experience supporting Blue Yonder Warehouse Management System.
Responsibilities
- Provide day-to-day technical support for end users, including hardware, applications, and system access issues.
- Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software.
- Support employees working in office, manufacturing, and warehouse environments.
- Escalate complex or unresolved issues to appropriate IT teams.
- Document incidents, resolutions, and procedures in the ticketing system.
- Assist with employee onboarding and offboarding activities, including setting up new equipment for employee onboarding.
- Monitor network connectivity, identifying and working with network providers to resolve outages.
- Monitor nightly batch schedules and perform basic troubleshooting if issues occur.
- Support IT projects and initiatives as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 8 Paid Holidays
- Company-Paid Life Insurance
- 401(k) with Company Match
- Short-Term and Long-Term Disability Plans
- Tuition Reimbursement
- Employee Recognition Program (Boss Bucks)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
