IT Support Analyst / Analyste de soutien, TI

The Maples Group (Financial Services)•Montreal, QC

6d•Onsite

About The Position

The Maples Group is looking for an accomplished IT Support Analyst to join their IT team as part of their financial services business in Montreal. The IT Support Analyst’s responsibilities will span traditional application and desktop support responsibilities but also include exciting opportunities in project management.

Requirements

Familiar with the technology, tools and applications used by Maples Group.
Effectively and proactively troubleshoot and resolve issues, and when required, collaborate with other members of the Information Technology team to “dig deeper” in order to identify and implement complex solutions.
Work independently to deliver project results on time and within budget.
3 years' work experience in Information Technology.

Nice To Haves

MCP certification is preferred.

Responsibilities

Providing technical desktop and application support to staff locally in Montreal and remotely across global offices.
Installing, configuring and maintaining PCs, printers and other peripheral devices.
Performing system administration tasks for in-house and generic applications, local Windows domain and telephony (phones, videoconference and voicemail).
Designing system functionality and re-engineering business processes by leveraging his/her understanding of the local and global business requirements and finding innovative solutions to system constraints.
Providing local change management for global initiatives, including the coordination of end-user testing, training and effectively communicating with stakeholders.
Assisting in the preparation of departmental budget and business plans involving purchasing new services, hardware, software and other IT suppliers; and tracking IT assets (PC’s, mobiles, etc.).