IT Support Analyst Intern

RedSail Technologies

1d•Onsite

About The Position

The IT Support Analyst Intern supports day-to-day IT operations by assisting with technical issues, system access requests, and service desk activities. This role provides hands-on experience in diagnosing and resolving user technology issues while developing skills in customer service, troubleshooting, and IT service management within a professional environment.

Requirements

Currently enrolled in or recently completed a vocational, technical, or trade school program in: Information Technology, Computer Support, Network Systems, Or a related field
Basic knowledge of: Windows computers and common software applications
Basic understanding of: Windows and/or macOS operating systems
Basic understanding of: Common business applications (Microsoft 365, Office Suite)
Strong problem solving and analytical skills
Excellent customer service and communication skills
Ability to work independently and as part of a team
Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
Uses good judgement and possesses ethical work values
Moderate or high levels of stress may be experienced in the performance of the job
Position is performed in a general office environment, where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.
Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
Must have internet access
Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment
Position is performed in an open office environment

Nice To Haves

Familiarity with: IT service desk or ticketing systems
Familiarity with: Active Directory or identity management concepts
Familiarity with: Networking basics (Wi-Fi, VPN, TCP/IP fundamentals)
Any IT-related certifications or coursework (e.g., CompTIA ITF+, A+, or equivalent training)

Responsibilities

Provide basic technical support to end users by phone, email, or in person
Assist with troubleshooting computer hardware, software, printers, and basic network issues
Set up, image, and deploy desktops, laptops, monitors, and other IT equipment
Help reset passwords and assist with user access requests under supervision
Log and update support tickets in the IT service desk system
Perform routine maintenance tasks such as updates, cable management and device inventory
Escalate technical issues to senior IT staff when needed
Follow company IT policies, procedures, and security guidelines
Maintain a clean and organized work area, including equipment storage spaces
Participate in IT projects and process improvement activities as assigned