IT Support Analyst I
About The Position
South Plains Electric Cooperative is accepting applications for a full-time IT Support Analyst I. The IT Support Analyst I is expected to provide enterprise-level assistance to our employees. You will diagnose and troubleshoot software, hardware problems and help our employees install applications and programs. The IT Support Analyst I responsibilities also include investigating, resolving and escalating network issues, configuring operating systems and using remote desktop connections to provide immediate 1st level support. You will use applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written knowledge base articles and technical manuals.
Requirements
- Must be willing to relocate to Lubbock, Texas
- Must pass a background check
- Must pass a drug screen
Nice To Haves
- Diagnose and troubleshoot software, hardware problems
- Help employees install applications and programs
- Investigate, resolve and escalate network issues
- Configure operating systems
- Use remote desktop connections to provide immediate 1st level support
- Use applications to give clients quick answers to simple IT issues
- Contact clients via phone for complex problems
- Provide clear, written knowledge base articles and technical manuals for complex problems
Responsibilities
- Provides first-line support answering technical questions and providing resolutions to problems.
- Anti-virus troubleshooting and support
- Monitor and manage IT asset inventory.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Develop and maintain technical documentation.
- Keep systems up to date through operating systems upgrades
- Assist with the design, implementation, and ongoing support of new software and features
- Provide helpdesk support for network issues
- Provide technical support either by phone, remote access or site visits as needed
- Respond to IT issues, hardware maintenance, software, networking, etc.
- Evaluate connectivity issues, equipment, and software
- Modify configurations, utilities, software, etc.
- Set up equipment for new users
- Install and update network system improvements as needed
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
