IT Support Analyst I

Concurrent Technologies Corporation•Johnstown, PA

4d•Onsite

About The Position

Concurrent Technologies Corporation (CTC) is currently seeking an IT Support Analyst I to join our internal Information Technology team that keeps CTC's business operating efficiently. Supporting employees across the organization, you'll contribute to a collaborative, customer-focused environment where technology enables engineers, researchers, and business professionals to accomplish their mission. CTC values teamwork, innovation, continuous learning, and exceptional customer service, providing opportunities to expand your technical skills while building a rewarding career with an organization dedicated to making a meaningful impact.

Requirements

High School Diploma or GED plus 0–2 years of relevant experience.
Basic knowledge of customer service in a computing environment.
Familiarity with Microsoft Operating Systems and application environments.
Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.

Nice To Haves

Associates degree within information technology or related field.
A+ certification, Helpdesk certification, or equivalent.
Exposure to IT support or help desk environments through internships or entry-level roles.

Responsibilities

Serve as the initial point of contact for users, acknowledging and documenting basic technical issues related to systems, desktops, applications, and networks.
Record and track end-user calls for assistance to facilitate understanding and resolution of customer problems.
Diagnose and resolve basic technical issues using standard software tools and procedures.
Escalate unresolved problems to senior technical personnel or immediate manager for further resolution.
Perform routine desktop support tasks, including installation, maintenance, and troubleshooting of user applications and operating systems.
Conduct basic preventative maintenance on equipment and workstations to ensure functionality.
Follow detailed instructions and established company policies to complete routine assignments.
Accurately document work performed and maintain compliance with organizational guidelines.
Answer inquiries regarding network capabilities and resolve questions referred by more junior Help Desk Technicians.
Perform preventative maintenance on equipment and workstations to help extend their useful life.
Communicate with vendors as needed to support issue resolution, equipment maintenance, and technical inquiries.
Provide advice, training, guidance, and documentation to other Help Desk Technicians, as required.