IT Support Analyst I

Legacy Health Services • Parma, OH

20h • Onsite

About The Position

IT Support Analyst I
Parma, OH (On-Site) Travel Throughout Ohio Required
CarePoint IT Services is a growing Managed Services Provider specializing in skilled nursing, rehabilitation, hospice, and post-acute healthcare organizations. We are seeking a motivated IT Support Analyst I to provide exceptional technical support to healthcare clients throughout Ohio. This position requires regular travel to healthcare facilities across Ohio for onsite support, project implementations, and technology deployments. Candidates must possess a valid driver's license, reliable transportation, and the flexibility to travel extensively as needed to support our clients.

Requirements

• 2+ years of IT Support or Help Desk experience
• Excellent customer service and communication skills
• Valid driver's license and reliable transportation
• Ability to travel regularly throughout Ohio

Nice To Haves

• Microsoft Intune, Entra ID (Azure AD), Active Directory
• Remote support and ticketing systems
• Network troubleshooting
• Healthcare or skilled nursing environment

Responsibilities

• Provide remote and onsite IT support to end users
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and ChromeOS devices
• Configure and deploy computers, user accounts, and peripherals
• Support healthcare-related clinical and business applications
• Document issues and resolutions within the ticketing system
• Assist with technology deployments, workstation replacements, and onboarding projects
• Participate in a rotating on-call schedule for after-hours support

Benefits

• Competitive salary
• Health benefits
• Paid time off
• Professional development opportunities
• Exposure to modern Microsoft cloud technologies
• Supportive team environment
• IRS mileage reimbursement for business travel
• Monthly cell phone stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed