Open To County Employees Only: IT Support 2

Snohomish County•Everett, WA

21h•Hybrid

About The Position

This opportunity is open to current Snohomish County Government employees only. The Snohomish County Department of Information Technology (IT) has an opportunity for a motivated team player with a positive professional attitude. If you are an IT Support professional who values working within a supportive structure that emphasizes standards and continuous improvement, this could be just the job for you! Our ideal candidate will have the ability to work collaboratively, and communicate effectively with a diverse group of operational, support, and IT professionals. You must possess excellent verbal and written communication skills and be comfortable working independently in a structured team environment. NOTE: This position is not considered for a fully remote assignment but does have the potential for a hybrid work schedule. This position can be considered for a hybrid work assignment after a defined training period and has the potential for a combination of remote and on-site work. We are establishing an eligibility list of candidates who successfully complete interview phases of the selection process but are not initially selected for this vacancy. Placement on this list does not guarantee a job offer or future contact.

Requirements

High school diploma or G.E.D.; AND one (1) year of general work experience that includes support and maintenance of computer and PC/laptop systems; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities.
Must pass criminal background check, including fingerprinting.
Must pass job related tests.
Must meet special requirements.
A valid Washington State Driver's License is required.

Nice To Haves

Knowledge of: tools, standards, methods, best practices and industry trends applicable to this specialty interpreting task assignments from standard project plans
Ability to: understand and follow county and state regulations, policies, etc.
use personal computer technologies to enhance job proficiency
maintain knowledgeable of current and emerging technologies
demonstrate strong written and verbal communication skills
participate in groups and teams as assigned to bring general technical knowledge across multiple specialties
work well with others
take direction
use/follow existing documentation
facilitate resolution of process and procedural issues
communicate with others regarding potential and actual technical problems
communicate with co-workers and clients with respect, courtesy, and tact

Responsibilities

Responsible for support, coordination, communication, and maintenance of hardware, software, systems, and/or electronic records.
Applies industry standard PC concepts and skills, to provide solutions to problems of limited scope; accepting responsibility, leading by example, and communicating effectively.
This work is performed at the client level using industry standard remote tools, or at the clients location/workspace.
Applies standard trouble-shooting tools to resolve problems related to technology support, maintenance of PC/laptop/tablets, printers and other end-point devices operating in the client/user work environment.
Records events reported to the Service Desk related to customer problems, issues, and Service Requests in a standard Information Services Incident/Request tracking system as required by management.
Creates knowledge-based articles to facilitate knowledge transfer when appropriate.
Performs basic user administration tasks related to USER ID's, e-mail, voicemail, file security and applications as assigned.
Runs production jobs as required by customers.
Performs low level tasks relating to IT-device deployment and configuration for which specific instructions are provided.
Accepts responsibility and leads peers by conduct and example in work correlated with technology support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
Interprets task assignments from standard project plans and direct assignments, meets assigned deadlines in projects that incorporate technology support, maintenance, and operation of devices operating in the users environment.
Closely supervised, follows a variety of written and oral instructions and specialized procedures.
Routinely applies general knowledge and familiarity with information technology to deliver work in support of continuous delivery of services in the area of technology support.
May perform any of the duties and responsibilities of all lower level positions.
May perform duties at the same level from other specialty areas.
Performs other duties as assigned.