IT Supervisor at Angel Stadium

Legends Global • Anaheim, CA

5d • Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! PRINCIPAL DUTIES & RESPONSIBILITIES: Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary Deploy, test, support, and tear down POS terminals, printers, handheld devices, and related equipment for events Conduct stadium walk-through to ensure all systems are operational prior to and during all events Troubleshoot and replace defective hardware before, during, and after events Diagnose software, firmware, hardware, and connectivity issues and restore service quickly Support administration and internal support of company PCs, printers, and related office equipment Ensure adherence to company standards, safety procedures, and operational best practices KNOWLEDGE, SKILLS, AND ABILITIES: Associate degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent relevant experience Experience supporting POS systems in a high-volume venue, hospitality, or event environment Experience supporting printers, payment devices, handhelds, and other venue technology Working knowledge of Microsoft Windows and Microsoft 365 applications Strong troubleshooting, analytical, and problem-solving skills Strong verbal and written communication skills Ability to organize, prioritize, and complete multiple tasks in a fast-paced environment Ability to work independently and maintain effective working relationships with internal and external stakeholders Experience crimping and testing Cat5/Cat6 cables MINIMUM QUALIFICATIONS: Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent relevant experience Experience with POS platforms such as MyVenue, Square, Mashgin, and Tapin2 Cisco, Microsoft, or other relevant technical certifications Experience in stadium, arena, convention, or large-scale entertainment environments Ability to stand and walk for extended periods throughout the venue Ability to lift up to 50 pounds Must be available to work nights, weekends, and holidays based on event schedules Must follow all safety policies, procedures, and required training DISCLAIMER: The above is intended to describe the general contents and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities or requirements. WORKING CONDITIONS: Location: On-Site at Angel Stadium in Anaheim, CA. COMPENSATION: Hourly Rate: $23.58 Part-Time Seasonal NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Requirements

• Associate degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent relevant experience
• Experience supporting POS systems in a high-volume venue, hospitality, or event environment
• Experience supporting printers, payment devices, handhelds, and other venue technology
• Working knowledge of Microsoft Windows and Microsoft 365 applications
• Strong troubleshooting, analytical, and problem-solving skills
• Strong verbal and written communication skills
• Ability to organize, prioritize, and complete multiple tasks in a fast-paced environment
• Ability to work independently and maintain effective working relationships with internal and external stakeholders
• Experience crimping and testing Cat5/Cat6 cables
• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent relevant experience
• Experience with POS platforms such as MyVenue, Square, Mashgin, and Tapin2
• Cisco, Microsoft, or other relevant technical certifications
• Experience in stadium, arena, convention, or large-scale entertainment environments
• Ability to stand and walk for extended periods throughout the venue
• Ability to lift up to 50 pounds
• Must be available to work nights, weekends, and holidays based on event schedules
• Must follow all safety policies, procedures, and required training

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
• Deploy, test, support, and tear down POS terminals, printers, handheld devices, and related equipment for events
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Troubleshoot and replace defective hardware before, during, and after events
• Diagnose software, firmware, hardware, and connectivity issues and restore service quickly
• Support administration and internal support of company PCs, printers, and related office equipment
• Ensure adherence to company standards, safety procedures, and operational best practices

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees