IT Statewide Engineer 1-3 (Edge Support B Engineer)

State of Louisiana•Statewide, LA

About The Position

The Division of Administration’s Office of Technology Services (OTS), Network Communication Services Section, is hiring for its Edge Operations team. This position supports and advances the edge network infrastructure serving Louisiana state agency offices and state-owned or leased multi-tenant facilities. The engineer plays a lead role in regional project execution, network service provisioning, and escalated troubleshooting across modern and legacy technologies. The work supports statewide IT operations, service delivery, and strategic modernization of the state’s network environment. The vacancy may be filled at the IT Statewide Engineer 1, 2, or 3 level through a career progression group. The position is domiciled in Calcasieu Parish. Minimum qualifications may be met through specified combinations of information technology or administrative-services experience and education, including approved substitutions. An approved certification may substitute for education and/or experience at hire or promotion when appointment is made from a Certificate of Eligibles.

Requirements

Meet one of the stated minimum-qualification pathways: five years of information technology or administrative-services experience; six years of full-time work experience in any field plus three years of information technology or administrative-services experience; an associate’s degree in information technology plus three years of relevant experience; a bachelor’s degree plus three years of relevant experience; a bachelor’s degree with 24 semester hours in a specified field plus two years of relevant experience; or a master’s degree plus two years of relevant experience.
Relevant experience includes information technology or administrative services.
Information supporting eligibility, including relevant detailed experience and education, must be included in the application; resumes are not accepted in lieu of the application’s education and experience sections.
Submit original documentation upon hire if selected.
Undergo a background check before a new hire; prospective employees may also be subject to pre-employment drug testing.
New hires are subject to employment eligibility verification through E-Verify.

Responsibilities

Implement and support advanced Layer 2/3 network solutions, particularly software-defined networking (SDN), at agency and tenant locations.
Deploy and maintain enterprise-grade SDN platforms for centralized control, visibility, and dynamic policy enforcement across distributed networks.
Configure and manage role-based network access control systems for security policies, user segmentation, and device-level access management.
Install and support enterprise Wi-Fi systems that provide secure, high-performance wireless connectivity in compliance with OTS standards.
Maintain compatibility with legacy infrastructure while integrating SDN technologies.
Advise management and mentor junior engineers on scalable, cost-effective approaches to implementing OTS’s network strategy using SDN technologies.
Serve as the primary technical contact for agency stakeholders and ensure requirements, schedules, and deliverables are understood and met.
Stage, configure, deploy, and validate network hardware and software, including SDN-enabled and traditional platforms.
Respond to and resolve network incidents and service requests in the assigned region across technologies deployed at edge sites.
Address interoperability challenges and service disruptions in environments containing both legacy and modern network systems.
Maintain knowledge of SDN, enterprise wireless systems, access control technologies, and emerging networking trends.
Support special projects, strategic initiatives, and operational planning as directed by OTS leadership.