IT Statewide Systems Technician 1, 2, 3, 4

State of Louisiana•Baton Rouge, LA

About The Position

The Division of Administration’s Office of Technology Services has a vacancy in its Network Communications Services Section. The Orders Management Technician supports intake, processing, and fulfillment of statewide communications service orders, helping maintain continuity of complex data and voice services across agencies. The role ensures timely and accurate provisioning, coordinates with vendors and internal teams, and uses Inventory Management Software to track service delivery. It also processes and tracks service requests, prepares quotes, maintains service documentation, and performs audits. The technician works with customers, vendors, and NCS technical teams to support deployment and maintenance of voice and network services across the enterprise. The vacancy may be filled at the IT Statewide Systems Technician 1, 2, 3, or 4 level through a career progression group. It may be filled by job appointment, which is temporary and may not exceed 48 months. If filled as a job appointment, it may be converted to a probational appointment if a vacant position and funding become available. Minimum qualifications may be met through one of several combinations: four years of information technology experience; six years of full-time work experience in any field plus two years of IT experience; an associate’s degree in IT plus two years of IT experience; a bachelor’s degree plus two years of IT experience; a bachelor’s degree with 24 semester hours in an IT, computer science, engineering, mathematics, or business analytics field plus one year of IT experience; or a master’s degree plus one year of IT experience. Every 30 semester hours from an accredited college or university may substitute for one year of the six years of general work experience, up to 120 semester hours and four years. An approved certification may substitute for education and/or experience requirements at hire or promotion when appointment is made from a Certificate of Eligibles.

Requirements

One of the following minimum qualification combinations: four years of information technology experience; six years of full-time work experience in any field plus two years of IT experience; an associate’s degree in IT plus two years of IT experience; a bachelor’s degree plus two years of IT experience; a bachelor’s degree with 24 semester hours in an IT, computer science, engineering, mathematics, or business analytics field plus one year of IT experience; or a master’s degree plus one year of IT experience.
Every 30 semester hours earned from an accredited college or university may substitute for one year of the six years of full-time work experience in any field, up to 120 semester hours or four years.
An approved certification may substitute for education and/or experience requirements at hire or promotion, provided appointment is made from a Certificate of Eligibles.

Responsibilities

Receive and process complex communications service requests using Inventory Management Software and internal tracking tools.
Perform quality checks on order documentation and resolve data discrepancies.
Assist customers with service request submissions and provide guidance on available options.
Ensure service procurements comply with state purchasing regulations and internal technical standards.
Maintain records of service orders, communications inventory, billing-related data, and provisioning activities.
Update inventory systems to reflect service changes, installations, and retirements.
Maintain accurate documentation supporting agency billing and audits.
Work with NCS Operations and agency customers to define service requirements and provide pricing estimates for new or modified services.
Process quote requests timely and prepare accurate quotes based on service types, vendor pricing, and internal technical standards.
Recommend service options based on agency needs and availability.
Coordinate complex installations, disconnects, and service changes with agency staff, technical vendors, and internal provisioning teams.
Track vendor activity and confirm that services meet agreed specifications and customer expectations.
Communicate with NCS staff, agency staff, and vendors to resolve scheduling or service-related issues.
Run billing exception reports, research and analyze data, take corrective action, and advise the Billing Department on discrepancy resolutions.
Participate in audits of service orders and inventory records to verify accuracy and identify cleanup or optimization opportunities.
Support decommissioning of legacy services and streamlining of provisioning processes.
Track individual workload and contribute to team productivity reporting.
Help gather service metrics, including fulfillment times and order volumes.
Provide remote service support during declared emergencies and assist with operational continuity for designated Emergency Support Functions.
Participate in technical training, vendor briefings, and workshops; stay informed about voice provisioning systems, technologies, updates, features, and best practices.
Perform special projects, reporting, tasks, and other responsibilities as directed by leadership.