IT Specialist

Iris Family Support Center•Fort Wayne, IN

11d•Onsite

About The Position

In this role, you will provide maintenance of the PC’s by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IS Helpdesk. You will be responsible for administration and internal support of PCs, printers, and related equipment. Tasks include end user support and training, inventory tracking, and performing PC maintenance, upgrades and configurations, setting up cell phones and voicemail boxes. Assists IS Manager and IS Specialist in server management.

Requirements

High school diploma or GED.
Minimum of two years’ experience in information systems environment.
Ability to diagnose, solve, and implement fixes for technical issues
Ability to train users one on one or in group settings
Possess strong customer service skills as well as policy enforcement
Have strong working knowledge of common office applications such as Microsoft Office
Demonstrate high level of professionalism in dealing with issues of confidentiality

Nice To Haves

Associate’s degree in Information Technologies, or closely related field.

Responsibilities

Administers Help Desk
Provides PC and cell phone support
Diagnoses and repair PC and cell phone issues
Trains users to use PC and cell phones issued by SCAN
Manages Inventory
Purchases new equipment as required
Purchases additional software as required
Assigns equipment to users
Maintains the life cycle of equipment
Manages User Account
Manages Active Directory user objects
Enrolls users in various other applications as needed (Badge system, text system, reimbursement systems, etc.)
Trains Users
Trains new users in orientation SCAN specific processes and applications
Reorients existing employees with SCAN specific processes and applications
Trains users on the use of TV Cart and Room TV’s
Trains refresher course for SCAN applications and facilitates learning environment for staff
Handles the recycling of old equipment