IT Specialist I Support Analyst

Metropolitan St Louis Sewer District • St. Louis, MO

7h • Onsite

About The Position

The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. As one of the most recognized employers in the region and a fixture in the downtown area, MSD employs over 900 individuals in a wide-range of roles including skilled crafts and laborers, engineering, information technology, finance, human resources and administration support. We invite you to be part of the team!

Requirements

• Troubleshoot network infrastructure and desktop systems software and hardware.
• Propose hardware and software solutions, including upgrades.
• Provide technical support for installs, upgrades and repairs to computers and peripheral devices.
• Install and configure printers.
• Install packaged software programs on new and existing workstations.
• Produce documentation, knowledge transfer and training for stakeholders.
• Perform analysis related to existing or proposed technologies.
• Recommend and implement changes in equipment, business systems, and procedures.
• Provide project updates.
• Develop and maintain documentation of procedures, installation sequences, standards, configurations and settings.
• Troubleshoot software issues for customers.
• Coordinate work projects, such as converting to new hardware or software.
• Provide technical support to employees in information processing departments.
• Evaluate capacity of computer systems.
• Recommend improvements in computer systems.
• Review completed projects or computer programs.
• Assist in training workers in use of new software or hardware.
• Availability to work after regular business hours (evenings, nights, weekends) as needed.
• Participate in a rotational on-call schedule.
• Respond promptly to urgent issues, critical situations, and system alerts.
• Ability to be contacted within a specified timeframe and initiate problem resolution as quickly as possible.
• Identify, diagnose, and resolve technical problems, including system failures, security incidents, and application bugs.

Responsibilities

• Assesses and troubleshoots individual problems, via the phone, in person, or online, associated with network infrastructure and desktop systems software and hardware.
• Proposes hardware and software solutions, including upgrades.
• Provides technical support for processes such as installs, upgrades and repairs to computers and peripheral devices; installs and configures printers; installs packaged software programs on new and existing workstations.
• Produces documentation, knowledge transfer and training for stakeholders.
• Performs moderately complex analysis related to existing or proposed technologies, leading to new revised procedures.
• Recommends and implements changes in equipment, business systems, and procedures.
• Provides project updates to the PMO, senior technical staff, stakeholders and IT managers as required.
• Develops and maintains documentation of procedures, installation sequences, standards, configurations and settings.
• Troubleshoot software issues for customers.
• Coordinates work projects, such as converting to new hardware or software, and provides other technical support to employees in information processing departments.
• Evaluates capacity of computer systems to determine feasibility of expanding or enhancing computer operations.
• Recommends improvements in computer systems.
• Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
• Assist in training workers in use of new software or hardware.
• This position requires availability to work after regular business hours (evenings, nights, weekends) as needed for implementing system changes, updates, and maintenance activities.
• The employee will participate in a rotational on-call schedule to provide technical support outside of regular business hours, including evenings, nights, weekends, and holidays.
• While on-call, the employee must be available to respond promptly to urgent issues, critical situations, and system alerts.
• On-call duties involve identifying, diagnosing, and resolving technical problems, including system failures, security incidents, and application bugs.

Benefits

• Compensation for on-call hours and after-hours work will be provided in accordance with Civil Service requirements and company policies.
• Applicable overtime pay for non-exempt employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed