IT Support Analyst I

Astrana Health, Inc.•Alhambra, CA

7h•Onsite

About The Position

The IT Support Analyst I position serves as the initial point of contact for technical support needs within the IT Department. This role is well-suited for individuals with up to 2 years of experience in medium to large-sized firms' IT Departments (300 users or more). While experience in the Healthcare Industry is preferred, it is not a mandatory requirement. The company values include: Put Patients First, Empower Entrepreneurial Provider and Care Teams, Operate with Integrity & Excellence, Be Innovative, Work As One Team.

Requirements

Bachelor’s degree in Computer Science or Information Systems, OR 0 – 2 years of IT Technical Support experience in medium to large-sized firms.
Entry-level certifications in networking, infrastructure systems, and/or security.
Strong technical speaking and writing skills.
Proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices.
Advanced skills in Microsoft Windows Operating Systems for endpoint computing.
Strong written and verbal communication skills in English.
Thrive in a fast-paced healthcare environment with exceptional efficiency.
Capable of self-initiating and contributing effectively to projects.
Demonstrate excellent interpersonal skills across all levels of the organization.
Eager to learn and pick up new technologies quickly.
Can assist with scheduled and unscheduled tasks during emergency situations.

Nice To Haves

Experience in the Healthcare Industry is preferred

Responsibilities

Provide prompt and effective first-level technical support for various IT incidents.
Collaborate with internal technical support and engineering teams on projects and support cases.
Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.
Convey intricate cases and project tasks to Tier II and/or III support teams.
Offer field support in the absence of dedicated field support engineers.
Participate in a rotation to provide after-hours on-call support, a mandatory requirement for all Tier I staff.
Fulfill on-call duties by delivering remote assistance and support during the designated times.
Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness.
Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies.
Maintain open communication about any issues with scheduled maintenance tasks to IT Management.
Educate users on technologies, cybersecurity, and safeguarding company assets.