IT Specialist (Help Desk)

Hyundai Transys Georgia Powertrain, Inc•West Point, GA

2d•Onsite

About The Position

This individual will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responsible for administration and internal support of the PCs, printers, and other related equipment. Tasks include end user support, analyzing requirements, resolving problems, installing hardware or software solutions, license tracking, supporting the internal IT Helpdesk and performing PC maintenance, upgrades and configurations.

Requirements

High school diploma or equivalent. Bachelor's degree preferred.
1-2 years in IT or Business Systems
Cisco/Microsoft certifications a plus
Equivalent work-related experience may be considered in addition to the “Position Requirement”
2+years experience in help desk support
Ability to troubleshoot and analyze issues within Windows network printing, Windows systems and Active Directory
Experience with Windows 10, Microsoft Office
Solid understanding of basic networking fundamentals
Strong communication, customer service and problem-solving skills
Ability to work independently with minimal instruction
Flexibility to work weekdays, evenings and weekends
Computer and network Hardware handling skill
Windows Server O/S
Windows O/S

Nice To Haves

Bachelor's degree preferred
Cisco/Microsoft certifications a plus
CompTIA A+, Network Preferred

Responsibilities

Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Audit daily reports to ensure systemic processes are completing each day
Remote support for satellite offices
Occasional travel may be required
Treat all HTGP team members with respect and professional courtesy
Adheres to the Powertech America policies and procedures and leads others in same
Confirms and Adheres to all required HTGP Certification standards such as TS16949, OHSAS 18001 & ISO 14001
Always maintain pro-team member environment
Learn, demonstrate and uphold the HTGP Core Values
Performs special assignments as required by management
Manage department within the policies, procedures and common safety goals for both the department and all of HTGP
Lead all HTGP employees in safety through personal demonstration of HTGP standards
Assist in any special project assigned to all Departments
Promotes a positive workplace
Meet all other requirements as assigned
Communicate with all department members to solve issues
Ability to multi-task and can handle frequent interruptions