IT Help Desk
About The Position
RQ Construction is looking for an IT Help Desk Technician to join our team in Virginia Beach, VA. Serving as the frontline resource for technical support, you'll assist employees across our offices and active construction sites to keep operations running smoothly. Core responsibilities include diagnosing and resolving hardware, software, and network issues in alignment with company policy and DoD cybersecurity requirements. You'll manage the support ticket queue, deploy and maintain IT equipment, assist with onboarding new team members, and coordinate technology setups at both office and field locations - working alongside internal IT staff, project teams, and vendors to keep our technology infrastructure secure and dependable.
Requirements
- High school diploma or equivalent required
- At least three years of practical experience providing end-user support, including diagnosing hardware/software issues and managing IT devices in a professional environment
Nice To Haves
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft credentials are strongly preferred
- Experience supporting users in construction, engineering, or design-related industries is a plus
Responsibilities
- Diagnosing and resolving hardware, software, and network issues in alignment with company policy and DoD cybersecurity requirements.
- Managing the support ticket queue.
- Deploying and maintaining IT equipment.
- Assisting with onboarding new team members.
- Coordinating technology setups at both office and field locations.
- Working alongside internal IT staff, project teams, and vendors to keep our technology infrastructure secure and dependable.
Benefits
- Medical
- Dental
- Vision
- 401K with match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
