IT HELP DESK SPECIALIST

Atlas Metal Products Co., Inc.•Louisville, KY

2d•Onsite

About The Position

Candidates for the IT help desk position will be proactive problem solvers with strong troubleshooting and communication skills. Candidates must possess a current driver’s license and be willing to travel to affiliate locations in the state of Kentucky. This role is responsible for end-user support, vendor and IT provider coordination, software and systems support, onboarding new hires, hardware maintenance and inventory, printer and office equipment support, access control system administration, remote support for affiliate locations. The work schedule is Monday through Friday, 7 AM – 4 PM with occasional overtime required. 2+ years of IT support or help desk experience is preferred but not required. Familiarity with cloud-based PC environments, Proofpoint, Cisco Umbrella, and Brivo or similar access control systems is a plus. This is a full-time position in a corporate office environment with approximately 80 employees.

Requirements

Current driver’s license
Willingness to travel to affiliate locations in the state of Kentucky
Strong troubleshooting skills across hardware, software, and mobile devices
Proactive problem solver who can resolve issues independently
Working knowledge of Windows, Microsoft Office, and iOS devices
Ability to communicate technical concepts clearly to non-technical users
Strong organizational skills with attention to detail
Ability to manage multiple tasks and priorities in a fast-paced office
Strong customer service mindset with a helpful, approachable attitude
Willingness to learn and adapt to new technologies
Integrity
Dependability
Proactivity
Excellence
Tenacity
Time management
Communication
A “can-do” attitude

Nice To Haves

2+ years of IT support or help desk experience
Familiarity with cloud-based PC environments
Familiarity with Proofpoint
Familiarity with Cisco Umbrella
Familiarity with Brivo or similar access control systems

Responsibilities

Technical support for employees, including hardware troubleshooting
Basic user support for Microsoft Office, Bluebeam, AutoDesk (including license management)
Diagnosing and resolving minor issues before escalating to external IT provider (Quest)
Assisting employees in identifying suspicious emails and determining safe interactions
Managing email filtration system (Proofpoint)
Administering network security system (Cisco Umbrella)
Supporting iPhone/iPad users with email configuration, password resets, and basic settings
Serve as main point of contact for external IT provider
Submitting and tracking support tickets for advanced issues
Coordinating system updates and patches
Device upgrades and replacements
IT infrastructure changes
Escalating cybersecurity concerns when necessary
Onboarding employees (follow established onboarding procedures, documentation process)
Setting up new workstations, monitors, peripherals, and accessories
Creating Apple IDs and configuring company issued mobile devices
Basic training on cloud PC environment, accessing programs, files and systems
Assisting employees and vendors with digital presentations
Providing access to conference room computers
Troubleshooting AV or display issues
Managing Hardware and Supply Inventory
Setting up and maintaining inventory of thin clients, monitors, cameras, and cables
Maintaining inventory of keyboards, mice, accessories, etc.
Ordering supplies and coordinating equipment needs
Serve as primary contact for printer vendor (Duplicator)
Scheduling service calls and maintenance
Ordering toner and other supplies
Administering Brivo access control system
Adding, removing users
Setting door access schedules
Creating and managing access groups
Ensuring user access aligns with company security policies
Scheduling service calls and maintenance