IT Help Desk
Goldenwest Credit Union•South Ogden, UT
•Onsite
About The Position
Our IT HelpDesk Technicians eagerly assist employees with basic computer maintenance issues and problems, perform a variety of standard maintenance activities software installations and support items to ensure employee technology meets company standards and requirements.
Requirements
- High school diploma required
Nice To Haves
- Bachelor’s degree, or pursuing Bachelor’s degree in IT, Computer Science, or related field preferred.
Responsibilities
- Receive and prioritize calls and e-mails from users.
- Assign task appropriate trouble tickets and ensures that all problems are tracked, measured, resolved and verified.
- Provide first-line support by answering technical questions and providing solutions to problems.
- Complete hardware and software installation.
- Maintains, upgrades and repairs credit union PC’s and peripheral equipment for all systems.
- Provide consistent member follow-up.
- Comply with all regulations as required by law.
Benefits
- Medical insurance (we pay 100% of your deductible!)
- Dental insurance (we pay 100% of your premium!)
- Paid time-off (we pay you to take 34 days off!)
- Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
- Retirement (we pay 100% of your pension and match your 401K!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
