IT Site Analyst (IT Professional) (3rd Shift) M-F 10pm-6:30am

Yanfeng•Louisville, KY

About The Position

The IT Site Analyst supports manufacturing application solutions and related production systems, including MES and WMS, and provides Level 1 support for mission-critical manufacturing platforms. The role analyzes manufacturing processes, develops technical and functional requirements, troubleshoots application, interface, and infrastructure issues, monitors system interfaces and logs, and maintains technical documentation and knowledge base resources. It also supports system administration, implementation, deployment, upgrades, integrations, testing, and maintenance for manufacturing technologies and enterprise solutions. The position supports PC and server infrastructure within manufacturing facilities, including backup and recovery administration, and works with vendors, plant personnel, and internal infrastructure and operations teams to resolve issues and reduce production downtime. The analyst follows corporate change management procedures and partners with Maintenance on overhead and lift-related work, equipment lockout/tagout, and access to plant infrastructure. The role is scheduled for the third shift, Monday through Friday, 10:00 p.m. to 6:30 a.m., and may require additional hours or overtime as needed, as well as occasional after-hours or weekend incident support. Employees are expected to meet applicable operating system, environmental health and safety, product safety, compliance, information security, confidentiality, and company policy requirements. Yanfeng describes development opportunities through learning programs, mentorship, and volunteerism, and offers employee benefits and wellness programs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
5–9 years of IT experience, including hands-on experience with manufacturing system implementations.
Experience supporting high-availability or production-critical environments.
Knowledge of manufacturing hardware, including barcode scanners, thermal printers, and related shop floor peripherals.
Experience supporting MES or WMS systems in a manufacturing or shop floor environment.
Familiarity with PLC communication architecture.
Understanding of networking fundamentals, including LAN/WAN, firewalls, DHCP, DNS, and subnets.
Scripting and automation experience using PowerShell, Bash, or Python.
Experience with Active Directory and Group Policy.
Experience with virtualization technologies such as VMware or Hyper-V.
Experience with backup and recovery solutions such as Veeam.
Willingness to obtain and maintain scissor lift certification and safely operate a scissor lift to service overhead equipment, coordinating with Maintenance on lift use, scheduling, and safe work practices.
Ability to work additional hours or overtime as needed or assigned.

Nice To Haves

1–3 years of experience within the automotive manufacturing industry is preferred.
Experience working within a global organization or automotive supplier environment.
Knowledge of programming languages such as C++, Java, or JavaScript.
Experience with relational databases such as SQL Server and Oracle.
Experience with Kepware or industrial connectivity platforms.
Strong troubleshooting, communication, and customer service skills.
Strong analytical and problem-solving skills; ability to manage multiple priorities in a fast-paced manufacturing environment; excellent communication and collaboration skills; proactive approach to continuous improvement; adaptability and attention to detail.

Responsibilities

Implement and support manufacturing application solutions, including MES, WMS, and related production systems, in collaboration with vendors and project teams.
Provide Level 1 support for mission-critical manufacturing platforms and use escalation paths to reduce plant downtime.
Provide occasional after-hours or weekend support during production-impacting incidents.
Analyze business and manufacturing processes to identify opportunities to improve efficiency, productivity, safety, and system performance.
Develop and document functional and technical requirements for business operations and future system enhancements.
Troubleshoot application, interface, and infrastructure issues and coordinate with vendors and internal support teams to resolve them.
Monitor system interfaces, application logs, and error reporting tools to identify and resolve issues proactively.
Create and maintain technical documentation, work instructions, and knowledge base articles.
Support implementation and deployment of manufacturing technologies and strategic enterprise solutions.
Manage support requests, system administration activities, and maintenance tasks.
Support PC and server infrastructure at manufacturing facilities, including backup and recovery administration.
Collaborate with infrastructure and operations teams on system upgrades, changes, and integrations.
Participate in planning and continuous improvement initiatives for regional and global manufacturing systems.
Test and validate system functionality during upgrades and future platform migrations.
Provide customer support and communicate with plant personnel, vendors, and stakeholders.
Follow corporate change management procedures before making production-environment changes.
Partner with Maintenance on overhead and lift-related work, equipment lockout/tagout, and access to plant infrastructure.
Understand and meet function-related operating system, environmental health and safety, product safety, compliance, information security, confidentiality, and company policy requirements.
Work additional hours or overtime as needed or assigned to complete job duties on time.