IT Site Analyst (IT Professional) (2nd Shift) M-F 2pm-10:30pm

Yanfeng•Louisville, KY

About The Position

The IT Site Analyst implements, supports, and works with vendors and project teams to enhance manufacturing application solutions, including MES, WMS, and related production systems. The role provides Level 1 support for mission-critical manufacturing platforms, using defined escalation paths to minimize plant downtime and providing occasional after-hours or weekend support during production-impacting incidents. The position analyzes manufacturing and business processes, develops functional and technical requirements, troubleshoots application, interface, and infrastructure issues, and monitors interfaces, logs, and error-reporting tools. It also maintains technical documentation and knowledge articles; supports deployments of manufacturing technologies and enterprise solutions; manages support requests, system administration, and maintenance; and supports plant PC and server infrastructure, including backup and recovery. The analyst collaborates with infrastructure, operations, vendors, plant personnel, and other stakeholders on system upgrades, changes, integrations, and continuous improvement initiatives. The role tests and validates system functionality during upgrades and migrations and follows corporate change-management procedures before making production-environment changes. It also partners with Maintenance on overhead and lift-related work, lockout/tagout, and access to plant infrastructure. The employee must comply with company policies and applicable operating-system, environmental health and safety, product-safety, compliance, and information-security requirements, and be able to work additional hours or overtime as needed.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
Minimum 5–9 years of IT experience, including hands-on experience with manufacturing system implementations.
Experience supporting high-availability or production-critical environments.
Knowledge of manufacturing hardware, including barcode scanners, thermal printers, and related shop-floor peripherals.
Experience supporting MES or WMS systems in a manufacturing or shop-floor environment.
Familiarity with PLC communication architecture.
Understanding of networking fundamentals, including LAN/WAN, firewalls, DHCP, DNS, and subnets.
Scripting and automation experience using PowerShell, Bash, or Python.
Experience with Active Directory, Group Policy, virtualization (VMware/Hyper-V), and backup and recovery solutions such as Veeam.
Willingness to obtain and maintain scissor lift certification and safely operate a scissor lift to service overhead equipment, coordinating with Maintenance on lift use, scheduling, and safe work practices.
Strong troubleshooting, communication, and customer-service skills.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Ability to collaborate and communicate with technical and non-technical teams.
Ability to learn new technologies and adapt to evolving business needs.
Attention to detail and ability to analyze, troubleshoot, document, and resolve technical issues in fast-paced manufacturing and production environments.
Ability to work additional hours and/or overtime as needed or assigned.

Nice To Haves

1–3 years of experience within the automotive manufacturing industry is preferred.
Experience working within a global organization or automotive supplier environment.
Knowledge of programming languages such as C++, Java, or JavaScript.
Experience with relational databases such as SQL Server and Oracle.
Experience with Kepware or industrial connectivity platforms.
Strong analytical and problem-solving skills.
A proactive mindset and interest in continuous improvement and operational excellence.

Responsibilities

Implement, support, and work with vendors and project teams to enhance manufacturing application solutions, including MES, WMS, and related production systems.
Provide Level 1 support for mission-critical manufacturing platforms and follow defined escalation paths to reduce manufacturing downtime.
Provide occasional after-hours or weekend support during production-impacting incidents.
Analyze business and manufacturing processes to identify opportunities to improve efficiency, productivity, safety, and system performance.
Develop and document functional and technical requirements for business operations and future system enhancements.
Troubleshoot application, interface, and infrastructure issues and coordinate with vendors and internal support teams to resolve them.
Monitor system interfaces, application logs, and error-reporting tools to identify and resolve issues proactively.
Create and maintain technical documentation, work instructions, and knowledge-base articles.
Support implementation and deployment of new manufacturing technologies and strategic enterprise solutions.
Manage support requests, system-administration activities, and maintenance tasks.
Support PC and server infrastructure at manufacturing facilities, including backup and recovery administration.
Collaborate with infrastructure and operations teams on system upgrades, changes, and integrations.
Participate in planning and continuous-improvement initiatives for regional and global manufacturing systems.
Thoroughly test and validate system functionality during upgrades and future platform migrations.
Provide customer support and communicate with plant personnel, vendors, and stakeholders.
Follow corporate change-management procedures before making changes to the production environment.
Partner with Maintenance on overhead and lift-related work, equipment lockout/tagout, and access to plant infrastructure.
Understand, apply, and meet function-related Yanfeng Operating System, EHS, product-safety, compliance, and information-security requirements; comply with company policies and procedures.
Work additional hours or overtime as needed or assigned to complete job duties on time.