IT Services Engineer - 100% Onsite, LA

Data Analysis Inc. • Los Angeles, CA

1d • Onsite

About The Position

The IT Services Engineer provides hands-on technical support for employees across all company locations, with a strong focus on plant production and business support teams. The role helps ensure a smooth and productive IT experience by managing end-user computing devices, troubleshooting hardware and software issues, and supporting collaboration tools. The engineer also proactively assesses and improves IT support processes to enhance efficiency and user experience.

Data Analysis Incorporated (DAI) is the controlling entity of the O’Neil family of businesses, which operate across industries worldwide, including global equity markets, health care, financial services, digital news, and insurance. DAI emphasizes technology and innovation, responsiveness to customer needs, and integrity.

Work is performed primarily in an office environment. The position is 100% onsite in Los Angeles.

Requirements

• Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
• At least 2 years of experience in IT support, workplace services, or a similar role.
• Strong troubleshooting skills for Windows-based environments, with some macOS support.
• Experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom.
• Understanding of networking basics and endpoint security best practices.
• Ability to analyze and improve IT workflows for better efficiency.
• Strong customer service and communication skills.
• Ability to explain technical issues to non-technical users.
• Proactive problem-solving mindset with attention to detail.
• Ability to work independently and as part of a team.
• Ability to perform the essential job duties, including sitting for extended periods (66% or more of each workday), hearing the telephone, entering data on a computer, and potentially lifting up to 10 pounds.

Nice To Haves

• CompTIA A+, Security+, or Network+ certification.
• Microsoft Fundamentals or Associate-level certifications, such as MS-900, MD-100, or MD-101.
• Knowledge of MDM solutions for device management.

Responsibilities

• Provide in-person and remote technical support for employees, troubleshooting hardware, software, and connectivity issues.
• Deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals.
• Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management.
• Assist in managing Active Directory, Endpoint Central, and MDM solutions for secure and efficient device management.
• Analyze and improve IT processes to increase efficiency and reduce end-user friction.
• Maintain IT asset inventory, ensuring accurate tracking and lifecycle management.
• Document IT processes, troubleshooting guides, and end-user support documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree