Executive IT Support Specialist – Tampa, FL | 100% Onsite

Ferguson Enterprises•Tampa, FL

13d•Onsite

About The Position

Ferguson is seeking a highly customer-focused IT professional to serve as the primary on-site IT presence for its Tampa office. The role provides executive-level support, conference room technology support, and day-to-day end-user IT services. It is 100% in-office, five days per week, Monday through Friday, and operates under remote management. The specialist is expected to work independently, communicate effectively, and provide after-hours support for executive and business-critical technology needs when required. The role supports executives, senior leaders, high-priority users, and other employees across computers, mobile devices, Microsoft 365, collaboration and conferencing systems, connectivity, and enterprise applications. The specialist also helps ensure conference rooms are ready for meetings, manages service tickets and technology assets, coordinates with vendors and internal IT teams, and supports office technology projects. This is a hands-on local IT role rather than a traditional remote help desk position. Ferguson has approximately 36,000 associates across 1,700 locations. The company describes benefits designed to support associates’ mental, physical, and financial well-being, including health, dental, and vision coverage, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities. The position is bonus or incentive plan eligible.

Requirements

At least 3 years of IT Support, Desktop Support, Executive Support, Field Support, or related experience.
Experience supporting Microsoft Windows, Microsoft 365, Teams, and end-user technology.
Strong troubleshooting skills across hardware, software, networking, and conference room technology.
Experience supporting video conferencing platforms and audio/video equipment.
Strong customer service, communication, organizational, and time-management skills.
Ability to work independently with limited supervision and collaborate effectively with a remote manager and distributed IT team.
Ability to support occasional after-hours, evening, and weekend business needs.

Nice To Haves

Executive or VIP support experience.
Experience supporting conference rooms, Teams Rooms, and collaboration technologies.
Experience with Windows and macOS.
Experience with ServiceNow, Intune, Entra ID/Azure AD, Active Directory, and endpoint management.
Experience working with technology vendors.
Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience.

Responsibilities

Provide white-glove IT support for executives, senior leaders, and high-priority users.
Support laptops, desktops, mobile devices, printers, docking stations, Microsoft 365, Teams, authentication, connectivity, and enterprise applications.
Serve as the secondary support resource for conference room technology, including cameras, microphones, speakers, displays, Teams Rooms, and meeting equipment.
Set up executive meetings, perform pre-meeting technology checks, and provide real-time meeting support.
Troubleshoot Windows, macOS, hardware, software, network, and end-user technology issues.
Manage ServiceNow tickets, documentation, asset management, deployments, equipment replacements, and office technology projects.
Coordinate with vendors and internal IT teams on installations, repairs, upgrades, and maintenance.
Communicate regularly with a remote manager while independently managing priorities and workload.
Provide after-hours support for executive and business-critical technology issues as needed.
Support occasional evening and weekend business needs.
Independently support executives and employees, keep conference rooms meeting-ready, proactively resolve technology issues, maintain communication with remote leadership, and provide a high-touch IT experience as the local IT presence for the Tampa office.