IT Support Technician (61767)
About The Position
Join our IT team as an Entry-Level IT Service Desk Technician and kickstart your career in technology while making a real impact! In this role, you will work under direct supervision to apply your foundational technical knowledge in support of IT initiatives and provide Tier 1 systems support to our user community. You’ll be responsible for logging and managing support tickets, resolving routine technical issues (incidents), and fulfilling standard service requests while delivering exceptional customer service through phone, email, and in-person interactions. As a valued member of the IT Service Desk team, reporting to the IT Service Desk Manager, you will support end users with their equipment and applications, leveraging strong troubleshooting abilities and a service-first mindset. This is a great opportunity for a motivated individual eager to grow their technical skills while contributing to a team dedicated to delivering reliable, responsive, and high-quality IT support across the AMHR user base. This position is fully Onsite/In-person. The schedule is Monday - Friday 8:00 am - 5:00 pm.
Requirements
- High school diploma or GED
- At least 6 months of experience directly related to the duties and responsibilities specified.
- 1 to 2 years of demonstrated customer service experience.
- 1 year experience in a support role.
- Experience in a help desk role to answer phones and communicate with end users.
- Required Vaccination and TB Test. AMHR has prioritized the health and safety of our clients and staff and requires all employees to receive an annual influenza (flu) shot and receive negative TB test results prior to their first day of hire. Proof of both the annual flu shot and negative TB test will be required upon your first day of employment. Medical or religious exemption may be requested for the annual flu shot.
Responsibilities
- Performs basic problem solving and assistance on various software applications and hardware systems for department users using ITIL framework.
- Provide individual instruction and/or training to users on new or updated technologies.
- Performs routine technical assistance and maintenance duties.
- Maintains and updates record keeping system.
- Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records.
- Performs routine technological systems support, maintenance, and testing for proper upkeep of systems.
- Assists with the installation, configuration, repair and maintenance of computers, workstations and/or other related equipment and devices.
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
- Performs miscellaneous job-related duties as assigned.
- Provides account access and password resets to end users
- Handles request fulfilment for end users.
- Regular and consistent attendance is required to perform other essential functions of the job
Benefits
- Health insurance: Kaiser
- Dental, vision, and flexible spending accounts (dependent care & health care)
- Company paid basic life and AD&D insurance
- Long-term disability coverage
- 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
- Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 10 Paid Company Holidays, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
- Employee Assistance Program
- Voluntary term life insurance
- Short term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
