IT Support Technician

Heritage Construction + Materials • Indianapolis, IN

5d • Hybrid

About The Position

The IT Technical Support at US Aggregates will provide assistance across the business to our end users both on-site and remote. This role will provide support and incident management for a variety of IT related concerns across multiple locations and level of users. Functions include but are not limited to troubleshooting hardware and software related concerns, connectivity problems, wireless/mobile issues, phone support, access requests, printer issues, and functionality questions. This is a customer service-oriented role, and a strong focus will be placed on appropriately communicating and following-up with impacted users. This role is a main point of contact for IT queries and an escalation point for incident management.

Requirements

• Associate's Degree Information Technology preferred
• Required Experience identifying and resolving issues independently
• Required 3+ years experience in a technical support/service desk role, preferably in a construction or manufacturing environment
• Required M365 experience to include installation, configuration, and troubleshooting of associated applications
• Ability to work in a self-sufficient and independent manner
• Courage to take initiative in unfamiliar or ambiguous circumstances
• Excellent verbal and written communication
• Demonstrated creative thinking, analytical and problem-solving skills
• Maintains a high level of confidentiality
• Strong customer service orientation
• Ability to accurately capture details from users and escalate to other IT support groups
• Windows Operating Systems troubleshooting and configuration
• Desktop hardware installation, configuration, and troubleshooting
• Understanding of Microsoft Active Directory and Microsoft Exchange environments
• Valid driver's license required

Nice To Haves

• Ability to travel up to 50% (day travel)

Responsibilities

• Accurately and efficiently diagnose and resolve problems related to the use of technology resources and applications. This includes issues related to the use of desktops/laptops, software, peripheral devices, connectivity, VPN and other concerns
• Ability to work in a business unit location and be the main point of contact for users across several locations
• Provide excellent customer service for each call, using verbiage that is appropriate and easily understood by non-technical clients
• Ability to identify and resolve issues with end-user hardware, both company provided and user owned
• Appropriate use of tools to log, track, escalate, research, resolve and close calls and incidents
• Provide support for all IT related projects and implementations
• Provisioning and managing user access utilizing AD manager plus and Active Directory
• Willingness to identify and work with Network, Server, and Applications teams to assume responsibility of repeatable operational IT tasks
• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree