IT Support Technician

Stafford County • Stafford County, VA

12h • Onsite

About The Position

The Information Technology Support Technician II performs intermediate to advanced technical duties related to computer hardware and software customer support in the Emergency Communications Center of the Sheriff’s Office. Responsibilities include operating and maintaining Sheriff’s Office computer systems to ensure end users receive the most effective IT functionality and support and maintain CAD/RMS/MDT as a secondary function. The position installs computer hardware and software, updates applications, and performs diagnostic tests and maintenance on computer components. This position also develops and maintains Sheriff’s Office IT asset data, gathering and documenting asset state of condition, and performing complex technical office and field work to be used to plan maintenance activities and in support of a computerized maintenance management system. Work is performed under general supervision.

Requirements

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Knowledge of current technological developments and trends in area of expertise
• Strong knowledge of asset management processes and procedures
• Records maintenance skills
• Comprehensive knowledge of public safety operational parameters and their translation into efficient and effective CAD, Mobile Data, RMS, and Mapping System
• A sense of urgency and a commitment to timely completion of projects
• Attention to detail along with a commitment to quality and confidentiality
• Sound written and verbal communication skills necessary to effectively interface with all levels of internal and external business contacts
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to work independently or as part of a team effectively
• Ability to prioritize, multitask, be attentive to details, maintain confidentiality, and provide exceptional customer service
• Ability to perform preventive maintenance on systems software, applications, hardware, and communications
• Ability to provide functional direction to other technical support staff and/or county employees
• Ability to determine computer problems and to coordinate hardware and software solutions
• Ability to analyze and resolve computer problems
• Ability to communicate technical guidance and instruction to users on the use of IT applications and systems
• Ability to establish and effective working relationships with fellow employees, supervisors, and other departments
• Associate degree in Computer Technology or related field
• One (1) year of prior experience with providing workstation support

Nice To Haves

• Certifications such as CompTIA A+, CompTIA Network+, and HDI Support Center Specialist preferred

Responsibilities

• Supports the operation of the Emergency Communications Center's computer aided dispatch, RMS and MDT technical/computerized systems
• Performs the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices
• Performs general problem solving and assistance on diverse software applications and hardware systems for Sheriff’s Office users
• Provides individual and/or group instruction and training on new or updated technologies
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions
• Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and conflicts
• Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or updates
• Participates in research and development initiatives and aids in the implementation of new technologies
• Performs technical support by performing deskside support to users with common hardware and software problems, which includes troubleshooting, testing, or resolving issues
• Maintains computerized inventory of Information Technology equipment and specialized services for users
• Provides plan to maintain functionality and user productivity - acquires, tracks, supports, and decommissions hardware such as laptops, desktops computers, printers, and other technology equipment
• Supports efforts in the administration of system configurations, including, but not limited to system code tables and related system functions, System security authorization and assignment, System workflow management, monitoring and management of system audit logging
• Maintains supporting system software, including mapping sub-system database
• Supports establishment of formalized policies and procedures.
• Performs related tasks as required

Benefits

• Prior related experience and internal equity factors will be considered when determining the final hourly rate offered to the selected candidate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree