IT Service Desk Summer Intern

Imagine IT•Bloomington, MN

13d•$16 - $20•Hybrid

About The Position

The IT Service Desk Summer Intern role at Imagine IT is designed for students and early-career professionals eager to gain hands-on experience in IT operations, customer support, and service desk workflows during a structured summer internship experience. As a hybrid, multi-location team, Imagine IT is intentional about creating meaningful learning opportunities, building confidence through real-world experience, and helping early-career talent grow. This internship offers the chance to gain hands-on experience supporting a professional IT Service Desk.

Requirements

Basic understanding of computer systems, software, and user accounts
Strong verbal and written communication skills
Customer service mindset with attention to detail
Ability to follow instructions and documented procedures
Organizational and time management skills
Ability to multitask in a fast-paced environment
Interest in technology and IT operations
Ability to pass a background check

Nice To Haves

Prior customer service, administrative, or technical support experience is a plus—but not required.

Responsibilities

Answer inbound phone calls, monitor the call queue, and serve as the initial contact for IT support requests.
Create, document, and update support tickets accurately in the ticketing system while gathering essential information from end users.
Assist with basic IT requests such as password resets and routine system-related tasks, escalating issues appropriately when they fall outside intern-level scope.
Create, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency.
Provide professional, courteous, and empathetic support while representing IT Operations in a reliable and service-oriented manner.
Participate in a structured summer learning experience that includes hands-on support work, mentorship from experienced IT professionals, and opportunities to develop technical and customer service skills while learning IT service best practices.