Student Intern - IT/Help Desk
About The Position
Rancho Water is seeking a Student Intern for the Information Technology Division. This position is designed to benefit a student’s academic goals in a professional and safe working environment. This is a temporary entry-level position for a college student intern to work no more than 900 hours per fiscal year, and no more than 29 hours in a seven-day period. Positions assigned to this level perform limited project-based assignments and support department operations. This classification will be working with all departments in all levels. The incumbent is expected to work in a professional manner while providing timely customer service to employees.
Requirements
- Knowledge of all currently supported Microsoft desktop operating systems and applications.
- Knowledge of Dell and HP desktop, notebook and server products.
- Knowledge of various notebook and tablet hardware products.
- Knowledge of Apple and Android based wireless devices.
- Knowledge of proper work safety standards.
- Ability to participate in multiple projects simultaneously.
- Ability to troubleshoot and repair PC hardware.
- Ability to respond to end-user clients in a courteous, efficient and professional manner.
- Ability to troubleshoot networked printers and other hardware.
- Ability to understand and carry out verbal and written directions.
- Ability to troubleshoot peripherals including HP, Xerox, Cannon, Ricoh, and Epson printers.
- Ability to use current technology such as intranet, internet and WAN for researching, firmware downloads, data transfers, user group postings and feedback, and more.
- Ability to prototype and test systems prior to use in a production environment.
- Ability to comply with the District’s safety, health and environmental policies.
- Full-time or part-time student at an accredited college, studying in the areas of information technology, computer science, cybersecurity, or related field.
Nice To Haves
- Microsoft MCP, preferred.
Responsibilities
- Assist department with special projects.
- Troubleshoot end user printer issues.
- Troubleshoot and assist in resolving end user application issues.
- Relocate end user computers and peripheral devices.
- Assist in troubleshooting desktop VoIP phone issues.
- Assist in maintenance and administration of intranet system.
- Assist in video management server maintenance and troubleshooting.
- Assist in print server maintenance issues.
- Assist in IT asset management tracking system maintenance.
- Assist in troubleshooting, maintenance and administration of Audio/Visual systems.
- Assist in wireless device connection issues with staff and Board devices.
- Respond to service and trouble calls from users in a courteous and efficient manner.
- Handle system and end user problem resolution professionally and within District SLA’s.
- Repair PC hardware, peripheral and communication devices.
- Assist in deploying new and replacement upgrades for user desktop hardware and software.
- Clean and maintain Datacenters, Wiring and Network areas and IT based assets.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
Associate degree
