IT Service Desk Summer Intern
About The Position
The IT Service Desk Summer Intern role at Imagine IT is designed for students and early-career professionals eager to gain hands-on experience in IT operations, customer support, and service desk workflows during a structured summer internship experience. As a hybrid, multi-location team, Imagine IT is intentional about creating meaningful learning opportunities, building confidence through real-world experience, and helping early-career talent grow. This internship is ideal for individuals interested in IT support, who enjoy helping people, and want to learn how a professional service desk operates.
Requirements
- Basic understanding of computer systems, software, and user accounts
- Strong verbal and written communication skills
- Customer service mindset with attention to detail
- Ability to follow instructions and documented procedures
- Organizational and time management skills
- Ability to multitask in a fast-paced environment
- Interest in technology and IT operations
- Ability to pass a background check
Nice To Haves
- Prior customer service, administrative, or technical support experience is a plus—but not required.
Responsibilities
- Answer inbound phone calls, monitor the call queue, and serve as the initial contact for IT support requests.
- Create, document, and update support tickets accurately in the ticketing system while gathering essential information from end users.
- Assist with basic IT requests such as password resets and routine system-related tasks, escalating issues appropriately when they fall outside intern-level scope.
- Create, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency.
- Provide professional, courteous, and empathetic support while representing IT Operations in a reliable and service-oriented manner.
- Participate in a structured summer learning experience that includes hands-on support work, mentorship from experienced IT professionals, and opportunities to develop technical and customer service skills while learning IT service best practices.
Benefits
- Gain real-world exposure to IT service desk operations
- Strengthen professional communication and technical skills
- Build a strong foundation for a future career in technology
- Supportive IT environment
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
