Intern - IT Service Desk

Navigant Credit Union•Smithfield, RI

About The Position

As an IT Service Desk Intern, you will gain hands-on experience providing technical support to end-users and work alongside the IT team across daily IT operations. The internship offers an opportunity to develop technical skills, learn IT best practices, and contribute to the Information Technology Department. You will provide first-line customer service and technical support to back-office and branch staff, log and track support issues, troubleshoot and escalate requests, and help document solutions to frequently reported problems. You will also assist with hardware installation and setup, application installation and testing, operating system and application updates, and security-event response and endpoint remediation. Navigant Credit Union describes itself as Rhode Island’s largest credit union, with $4 billion in assets, and says its culture is guided by Leadership, Unity, Caring, and Integrity. The organization highlights growth opportunities and a benefits package that includes health coverage, a 401(k) match, tuition reimbursement, competitive pay, and paid volunteer days.

Requirements

Currently pursuing a degree in Computer Science or a related field.
Strong interest in technology and customer service, with a desire to learn.
Basic understanding of networking concepts.
Excellent analytical and problem-solving skills.
Effective communication and teamwork abilities.

Nice To Haves

Familiarity with Windows OS, Office 365, and imaging.

Responsibilities

Provide first-line customer service and technical support to back-office and branch staff.
Log and track support calls and issues in the internal tracking system.
Prioritize and escalate issues as needed for timely resolution while adhering to departmental SLAs.
Identify trends in support calls and develop documentation for frequently reported problems and issues.
Provide support on special projects.
Assist with new PC installations, setups, and moves.
Assist with setting up new office IT hardware.
Test hardware images for new deployments.
Assist with installing and testing applications for operational integrity and functionality.
Work with internal members to update applications and operating systems as needed.
Respond to and investigate security events and alerts.
Work with the security operations team to ensure endpoints and hardware receive necessary patches and remediations.
Learn about positive workplace interactions and maintaining positive customer relations.