IT Service Desk Intern (Year-Round) – Corporate

BorgWarner • Auburn Hills, MI

21h • Onsite

About The Position

The IT Service Desk Intern is a member of the End-User Experience team and reports to the BorgWarner IT Service Desk Manager for North/Central/South America. The IT Service Desk Intern supports IT Service Desk agents and end-users using various tools and software.

Requirements

• Current full-time enrollment in an accredited college, university, vocational/trade school.
• Ability to report onsite at least three days to our Auburn Hills Campus
• Strong communication skills and the ability to work effectively with end users
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Interest in customer service, user satisfaction, and process improvement
• Ability to analyze workflows and contribute to more efficient procedures
• Students pursuing studies in IT, hospitality, human resources, statistics, or related fields
• Comfort working in a team that supports the User Experience function
• A mindset focused on problem-solving, organization, and continuous improvement
• Willingness to learn new systems, tools, and processes

Responsibilities

• Review current processes and procedures to identify opportunities for making everyday tasks smoother and more efficient.
• Keep an eye on incoming help requests and issues assigned to the Service Desk team in the NOW system.
• Create, update, and improve helpful how-to articles and guides in the NOW system.
• Monitor the Customer Experience dashboard in the NOW system to understand user feedback, including feedback for Indy, the IT Virtual Agent.
• Assist the NOW admin team with basic administrative tasks and request handling, such as updating groups or other simple system items.
• Support the managed Service Desk team by helping answer questions, assisting with basic account updates in Active Directory, and providing clarity to third-party agents when needed.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed