IT Service Desk Engineer Intern

Astrolab • Hawthorne, CA

9d • Onsite

About The Position

Astrolab is looking for an IT Service Desk Engineer Intern to support our day-to-day IT needs. This is a hands-on, customer-first role focused on keeping our team productive by resolving issues quickly and delivering great end-user support.

Requirements

• Currently pursuing or recently graduated with a bachelor’s degree in information technology or related fields
• At least 3 months of hands-on experience outside of the classroom, including extracurricular project teams, personal projects, or prior internship/work experience
• Exposure to Office 365 suite of products
• Exposure to Windows 11, MacOS, iOS
• Must be able to lift 50lbs
• Willing to work nights and weekends if necessary

Nice To Haves

• Scripting capabilities a plus

Responsibilities

• Own and manage incoming IT support tickets from start to finish
• Image, configure, and deploy laptops for new and existing employees
• Support user onboarding and offboarding (accounts, access, equipment)
• Track and manage IT assets (inventory, assignments, returns)
• Set up and support audio/video for meetings and team events
• Partner with the Cloud Engineering team when issues escalate or overlap
• Willing to jump into other areas of IT and assist where necessary
• Willing to learn new products and services

Benefits

• Join a team of best-in-class engineers building the foundation of planetary surface exploration
• Equity ownership in the company
• Comprehensive health benefits, including medical, dental, vision, and mental health support
• 401(k) plan with company match
• Flexible PTO and parental leave
• Home office set up reimbursement
• Weekly lunch stipend, plus complimentary snacks and beverages on-site
• Once a month social hour on-site with food and drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Intern