IT Help Desk Intern

Tombras • Knoxville, TN

14h • Onsite

About The Position

Commitment to a 9 week, paid internship, $18 an hour starting on 06/16/26 and ending on 08/14/26 with a maximum of 25 hours per week.

Requirements

• A foundational understanding of macOS and Windows operating systems.
• The ability to approach technical hurdles with logic and patience.
• Strong verbal and written skills to explain technical concepts to non-technical creative and account staff.
• Ability to prioritize multiple tasks in a fast-paced agency environment.
• A proactive attitude and a willingness to learn from a senior IT team while contributing your own ideas.

Nice To Haves

• Familiarity with mobile devices (iOS/Android) is a plus.

Responsibilities

• Acting as the initial point of contact for technical requests via Slack, email, and in-person "walk-ups."
• Assisting with the setup, imaging, and configuration of workstations (primarily Mac-based) for new hires.
• Diagnosing issues with software (Adobe Creative Cloud, Microsoft 365), hardware (laptops, printers), and office connectivity.
• Ensuring conference room AV technology is functional and software is current.
• Helping maintain an accurate inventory of hardware, peripherals, and software licenses.

Benefits

• Dog-friendly offices
• Flexible PTO
• Generous parental leave for primary and non-primary caregivers
• Medical (PPO or High Deductible option) for employee + dependents
• 401(k) Participation
• Employer-paid Dental & Vision

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed