IT Service Desk

Pella Corporation•Medford, WI

23h•Onsite

About The Position

Weather Shield is seeking an IT Service Desk to lead our technical support team in providing excellent customer service and resolve staff technical issues. You should have both a solid technical background and customer service experience and the ability to motivate your team toward specific goals. This is a full-time position that works on-site at the Medford, WI Corporate Office Monday - Friday 7AM - 3:30PM. New grads interested in growing a career in IT are welcome to apply! Unfortunately, this position doesn't offer any relocation benefits.

Requirements

Associate or Bachelor Degree or a minimum of 1-2 years working experience in the IT Help Desk environment
Excellent verbal and written communication skills, good reasoning skills and attention to detail
Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies
Must be organized and have a friendly, courteous, helpful and positive attitude
Excellent problem-solving/troubleshooting skills
Experience with Windows operating systems
Networking experience/knowledge

Responsibilities

Set up new hardware for end users – thin client paperless users, PC’s and laptops.
Set up new users for company specific software
Establish best practices through the entire technical support process
Second line troubleshooting for employee issues for in-person, phone and remote users
Diagnose issues with software, hardware, network and permissions
Work with ServiceNow for ticketing system
Enter purchase orders for software renewals, hardware for new hires, etc.
Maintain inventory of all printers throughout the company and work with Vendor on support issues
Monthly invoice tracking and sending approvals to Accounts Payable