Intern, Service Desk

Dollar Bank•Pittsburgh, PA

2d•Hybrid

About The Position

This is a year-round internship where you may be scheduled to work 20 – 25 hours a week, Monday through Friday, and rotating Saturdays (approximately one Saturday a month). This internship is designed to give you real life work experience as you will work alongside experienced IT professionals. This position is a hybrid position.

Requirements

Completion of one year of college/technical school and currently active and working toward a degree.
Ability to log and triage all calls/incidents.
Familiarity with Windows and Windows applications.
A strong commitment to customer service.
Excellent organizational skills and the ability to multi-task.
Ability to communicate effectively with end-users, peers and managers in written and oral communications.
Must be able to lift 20 pounds.

Responsibilities

Provide support to all Dollar Bank branches and departmental back offices related to but not limited to telephones, desktop devices, laptops, ATMs, video conferencing, and connectivity issues pertaining to the internet, WAN and LAN.
Receive calls from our users/branches/back offices and resolving at the first level of support or triaging issues to our second level support teams.
Receive professional training and mentoring that will lead to transferable work experience.
Work in a supportive, team-oriented environment.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.