Help Desk Intern

Carlos Rosario International Public Charter School • Washington, DC

2d

About The Position

Carlos Rosario International Public Charter School (CRIPCS) is an adult charter school that delivers high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. When you join the team at CRIPCS you become part of a unique, performance-driven organization where students are the center of our work and excellence permeates. The mission of Carlos Rosario International Public Charter School is to deliver high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. Our organization's values guide our behavior: Integrity, Respect, Perseverance, Compassion, Inclusivity, Collaboration. The Help Desk Summer Intern supports the Information Technology Department by providing first-level technical assistance to staff in a school environment. This position is intended for individuals seeking hands-on experience in IT support, customer service, and educational technology operations. The intern will assist with device support, account troubleshooting, classroom technology, and daily Help Desk operations while working in a collaborative and fast-paced environment.

Requirements

• Basic technical knowledge.
• Strong communication skills.
• Service-oriented attitude.
• Reliability.
• Genuine desire to learn IT in a school setting.
• Interested in learning about Information Technology, Help Desk Support, or a related field.
• Basic understanding of Windows, ChromeOS, or common software applications.
• Strong communication and customer service skills.
• Ability to work collaboratively in a fast-paced environment.
• Reliable, organized, and willing to learn.
• Comfortable working with adult learners from diverse backgrounds.

Nice To Haves

• Enrollment in an IT, Computer Science, or technical training program.
• Familiarity with: Google Workspace or Microsoft 365, Ticketing systems, Basic device troubleshooting
• Previous customer service or volunteer experience is a plus but not required
• Deep commitment to CRIPCS's core values and Diversity, Equity, Inclusion, and Belonging (DEIB) and ability to model those values in relationships with colleagues and partners.
• Must be able to provide proof of completed COVID-19 vaccination
• To ensure that you understand the school’s commitment to our work and the expectations of all school community members in advancing Diversity, Equity, Inclusion, and Belonging work. We celebrate diversity and areிறோம் committed to creating an inclusive environment for all employees.

Responsibilities

• Provide Level 1 technical support for hardware, software, and account-related issues.
• Assist students and staff with: Laptop and Chromebook troubleshooting, Password resets and login issues, Basic classroom technology and AV support.
• Support device distribution, collection, and inventory tracking.
• Document support requests and updates in the ticketing system.
• Assist with computer setup, imaging, and maintenance.
• Escalate advanced technical issues to senior IT staff.
• Maintain professionalism and strong customer service while supporting a diverse adult student population.
• Follow school IT policies, procedures, and data privacy standards.
• Perform additional duties as assigned.

Benefits

• Hands-on experience in a real-world Help Desk environment.
• Exposure to: Device lifecycle management, IT ticket workflows and operations, School technology systems and procedures
• Mentorship from experienced IT professionals.
• Opportunity to strengthen technical troubleshooting and communication skills.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed