Help Desk Technician Intern

MutualOne Bank • Framingham, MA

21h • $47,664 - $69,131 • Onsite

About The Position

The intern will assist the IT department with various tasks, including installing and configuring hardware and software, troubleshooting technical issues, monitoring system performance, reviewing backups, maintaining user accounts, and providing support to end-users. This role will offer hands-on experience in different areas of IT by collaborating with IT personnel.

Requirements

• Currently enrolled in a computer science, information technology, or related degree program
• Familiarity with operating systems like Windows and macOS
• An openness to learning new technologies.
• Good problem-solving, analytical, and team-working skills
• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.

Responsibilities

• Responding to tickets, emails, and calls on technical issues.
• Providing solutions and advice on technical issues
• Documenting and analyzing technical issues and customer interactions.
• Creating procedures for end-user training
• Using feedback from end-users to improve problem-solving techniques and customer service.
• Attending training sessions to stay current with best practices on how to help customers with technical issues.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree