Help Desk Coordinator Intern

LBS Financial Credit Union•Westminster, CA

2h•$25 - $25•Onsite

About The Position

We’d like to welcome a Help Desk Coordinator I responsible to serve as the initial point of contact for help desk calls relating to PC software and hardware issues. Documents and assigns problems using Help Desk problem logging software program. Another primary function is to set up and take down computers for training sessions, meetings, new and relocating employees.

Requirements

Minimum two years PC experience
Must have a willingness to learn
Good communications skills, verbal and written
Good analysis skills

Nice To Haves

Two (2) year college degree in Business Administration, Computer Science, or equivalent experience preferred
minimum one year credit union experience preferred

Responsibilities

Updating, maintaining, and repairing hardware and software systems
Responding to help desk tickets, using appropriate software to track and record instances of support
Assisting with the administrative responsibility of security procedures and policies as they pertain to our internal network and software
Administering software version control for all assigned applications and performing testing and installation of all upgrades, patches, and maintenance updates
Assisting with repairing equipment, either in-hour or coordinating with outside repair facilities
Setting up and taking down computing devices for training sessions, meetings, new and relocating employees
Problem-solving real-world issues that affect our networks, software, and hardware
Ensuring compliance with all hardware and software policies, standards, and practices