IT Security Supervisor

Charter Manufacturing•Mequon, WI

4d•Hybrid

About The Position

The Cybersecurity Supervisor provides operational leadership for Charter Manufacturing’s cybersecurity program. The role oversees cybersecurity personnel, managed security service providers, and day-to-day security operations; coordinates cybersecurity activities; supports incident response and vulnerability management; develops team capabilities; and drives continuous improvement of cybersecurity operations and services. In partnership with Digital Technology, Operational Technology, Risk & Controls, and business stakeholders, the position supports secure business operations and reduces cybersecurity risk across the company. This is a hybrid position requiring three days per week in the office in Mequon, Wisconsin. The role supports a global manufacturing environment operating 24/7, requires on-call availability, and may require travel depending on project workload. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

Bachelor’s degree in Technology, Business, or a related field, or an equivalent combination of education and experience.
Five years of experience in cybersecurity or a related field.
Experience supporting cybersecurity technologies and controls across hybrid cloud, SaaS, endpoint, network, identity, and on-premises environments.
Experience with enterprise cybersecurity tools and technologies, including security monitoring, SIEM, endpoint detection and response, vulnerability management, identity and access controls, network security, email/web security, data protection, forensics, and cloud/SaaS security controls.
Experience coordinating cybersecurity operations through internal teams, MSSPs, MDR providers, or similar security service delivery models.
Experience coordinating vulnerability management, remediation prioritization, and risk reduction initiatives.
Experience with networking concepts, technologies, and protocols.
Hands-on system administration experience with Linux and Windows.
Experience with application, system, and network security attacks and mitigation techniques.
Experience with programming and scripting languages.
Skill in leading assessment, prioritization, remediation, and mitigation of cybersecurity incidents, vulnerabilities, and operational security risks.
Project management experience leading cybersecurity initiatives.
Strong interpersonal skills and ability to build relationships and provide customer service.
Strong written and verbal communication, analytical, troubleshooting, and problem-solving skills.
Ability to communicate complex topics to technical and non-technical audiences.
Ability to embrace change in a positive and enthusiastic manner.
Ability to be on call to support a global manufacturing environment operating 24/7.
Availability to travel as project workload requires.
Ability to meet essential job requirements, with or without reasonable accommodation.

Nice To Haves

Experience improving cybersecurity processes through automation, scripting, artificial intelligence, workflow optimization, or operational maturity initiatives.
Experience working in and supporting a manufacturing environment and industrial control systems.
Security-related certification, such as Security+, GSEC, CISSP, or CEH.
Knowledge of compliance frameworks such as PCI, HIPAA, NIST CSF, CMMC, and ISO 27001.

Responsibilities

Provide operational leadership and technical guidance for the cybersecurity program, including security operations, personnel, processes, and service delivery.
Supervise, coach, and develop cybersecurity personnel, including employees, rotational resources, interns, and external service partners as appropriate.
Promote a team culture of operational excellence, continuous improvement, collaboration, and business enablement.
Manage relationships and operational performance of MSSPs, MDR providers, and other cybersecurity service partners.
Coordinate security monitoring, alert management, threat detection, and operational response across internal and external resources.
Lead the planning, testing, prioritization, coordination, and execution of security incident response, including investigation, containment, escalation, remediation, and post-incident improvement.
Oversee vulnerability management, including prioritization, remediation coordination, risk communication, reporting, and continuous improvement.
Provide Tier III escalation support and operational decision-making for incidents, vulnerabilities, and complex security issues.
Oversee operational administration, support, and effectiveness of cybersecurity tools, platforms, and services.
Establish, monitor, and report cybersecurity operational metrics, service performance, and continuous improvement initiatives.
Partner with cybersecurity engineering and architecture resources on security technology implementation, operational requirements, and capability enhancements.
Monitor emerging threats, technologies, regulatory requirements, and industry trends, and incorporate applicable improvements into operational practices.
Support security governance by developing, implementing, and operationalizing cybersecurity standards, procedures, controls, and best practices aligned with enterprise security, compliance, and regulatory objectives.
Collaborate with Digital, Operational Technology, Risk & Controls, and business stakeholders to support secure operations and risk reduction.
Support cybersecurity awareness and education initiatives.
Follow Environmental, Quality, and Safety Management System procedures and requirements.