IT Supervisor

Gaston Electrical Co.•Norwood, MA

About The Position

The IT Supervisor provides hands-on supervision, daily support, administration, maintenance, and continuous improvement of the company’s technology systems. The role is a primary technical resource and coordinates day-to-day IT activities to ensure employees have reliable, secure, and effective technology tools. The supervisor works with the CFO, Corporate IT, third-party IT partners, vendors, and internal departments to support technology operations, troubleshoot issues, implement approved projects, maintain cybersecurity practices, and improve technology support. The role requires sound technical judgment, customer service, confidentiality, and the ability to prioritize support needs while following company and Corporate IT standards. Gaston Electrical is a wholly owned subsidiary of EMCOR Group, Inc. It provides electrical and low-voltage contracting services to commercial, institutional, life-sciences, hospitality, and retail markets in New England. The position includes regular support for office employees and travel to field locations as needed. Field visits may involve outdoor and construction-site conditions, while office work includes extended periods seated at a computer.

Requirements

Associate's or bachelor's degree in Computer Science, Information Technology, Business, Telecommunications, or a related field, or equivalent experience and training.
Five or more years of progressive IT support, systems administration, infrastructure, or technology operations experience.
Experience supporting Microsoft-based enterprise environments, including user administration, endpoint support, and collaboration tools.
Demonstrated ability to independently troubleshoot and resolve complex technical issues.
Strong technical troubleshooting, analytical, and problem-solving abilities.
Strong customer service orientation and ability to support employees at all levels of the organization.
Clear verbal and written communication skills, including ability to explain technical information in practical terms.
Ability to organize, prioritize, and follow through on multiple support requests and projects.
Professionalism, confidentiality, integrity, accountability, and sound judgment.
Ability to provide technical guidance while remaining hands-on and responsive to daily support needs.
Self-directed, proactive, and comfortable working with limited supervision.
Ability to work effectively with Corporate IT, vendors, field employees, office employees, and leadership.
Ability to regularly commute to field locations and navigate job sites.
Ability to meet the described physical demands, with reasonable accommodations as applicable.

Nice To Haves

Prior experience providing work direction, mentoring, vendor coordination, or technical leadership.
Microsoft 365 administration experience.
Azure / Entra ID experience.
Windows Server 2016+ experience.
Active Directory Domain Services experience.
SCCM, Intune, or Autopilot experience.
Endpoint Detection and Response (EDR) experience.
Experience with immutable backup and disaster recovery solutions.
Network administration experience, including switches, firewalls, wireless, and VPN support.
Mobile device support experience for iPhone, iPad, and Android devices.

Responsibilities

Serve as the escalation point for complex employee technology support and troubleshooting.
Coordinate, prioritize, and assign daily IT support requests, escalations, and system issues to the IT support technician.
Install, configure, maintain, and support computers, laptops, mobile devices, printers, software, and peripherals.
Oversee technology-related onboarding, job changes, and offboarding, including hardware, software, user accounts, and access permissions.
Communicate with employees and leadership about technology issues, outages, and support status.
Administer and support Microsoft 365, email, collaboration tools, mobile and endpoint devices, and other business technology platforms.
Support network infrastructure, servers, cloud services, backups, communication systems, and related technology resources.
Implement and maintain network security practices established by company and Corporate IT policy; assist with cybersecurity tools, endpoint protection, patching, monitoring, and remediation.
Maintain backup, disaster recovery, and business continuity documentation and assist with testing and updates.
Maintain accurate IT asset inventories, equipment records, software licensing information, and support documentation.
Provide work direction, coaching, and technical guidance to the IT support technician or third-party support partners.
Coordinate outside IT providers, vendors, and Corporate IT resources to resolve issues and complete approved projects; monitor vendor responsiveness and service quality and escalate concerns to the CFO as needed.
Support evaluation of technology solutions, service needs, equipment purchases, and vendor recommendations.
Identify recurring issues, technology gaps, equipment needs, and process improvement opportunities to support department planning.
Lead or support approved IT projects, system upgrades, hardware deployments, software implementations, and process improvements.
Recommend practical solutions to improve productivity, reliability, cybersecurity, and technology performance; work with department leaders to identify operational technology needs.
Contribute input to annual technology planning and budgeting for hardware, software, services, and infrastructure.
Ensure activities align with company policies, Corporate IT standards, data security requirements, and applicable procedures.
Maintain confidentiality of company, employee, financial, operational, and technology-related information.
Prepare and maintain IT procedures, knowledge base materials, system documentation, inventories, and support records.
Communicate and reinforce IT and cybersecurity best practices with employees.
Support compliance with Corporate Records Retention Policies and other applicable technology-related requirements.