Supervisor, Field IT

Reyes Coca-Cola Bottling • New Hudson, MI

6d

About The Position

The Supervisor, Field IT leads a team of Field IT Analysts and oversees field technology operations across multiple facilities. The role involves regional travel and may require support for critical business-impacting incidents. The position supports infrastructure projects, automation deployments, operational technology initiatives, and business-critical go-lives, while maintaining service quality, technology standards, and continuous improvement.

Requirements

• Bachelor's degree and 3 or more years of related experience, with 0 to 1 or more years of leadership experience; or a high school diploma/GED and 6 or more years of specific experience, with 2 to 3 or more years of leadership experience.
• Proficiency with Microsoft 365, Windows, mobile devices, and end-user technologies.
• Working knowledge of networking fundamentals, including LAN/WAN and wireless environments.
• Experience with ServiceNow or a similar IT service management platform.

Nice To Haves

• Bachelor's degree.
• Experience supporting manufacturing, distribution, consumer packaged goods (CPG), beverage, or other multi-site operational environments.
• Relevant certifications such as ITIL, Cisco, CompTIA, Microsoft, Apple, or other industry-recognized technical credentials.

Responsibilities

• Lead, coach, and develop Field IT Analysts through performance management, mentoring, and career development.
• Oversee day-to-day field technology operations, including site coverage, service delivery, and operational support.
• Serve as the primary escalation point for complex technical and operational issues.
• Coordinate support for infrastructure projects, automation deployments, operational technology initiatives, and business-critical go-lives.
• Monitor service performance, customer experience, and operational metrics, and drive continuous improvement and issue resolution.
• Oversee technology assets, hardware lifecycle activities, and adherence to technology standards and processes.
• Travel up to 50% and support critical business-impacting incidents as needed.
• Perform other projects or duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match and retirement benefits.
• Paid time off (PTO).
• Education reimbursement.
• Complimentary health screenings.
• Potential participation in a discretionary incentive program, subject to program rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager