IT Supervisor

State of Louisiana•Baton Rouge, LA

7d•Onsite

About The Position

The IT Supervisor works in the Louisiana Department of Agriculture and Forestry’s Office of Management and Finance, IT Division, in Baton Rouge, Louisiana. This department-wide promotional vacancy is open only to current LDAF employees. The position supervises and directs the daily operations and personnel of the department’s Information Technology Help Desk, including technical support, service requests, equipment inventory, end-user training, staffing, and budget activities. The incumbent coordinates IT services across divisions and agencies, leads assigned hardware projects, and monitors network and system performance at remote locations to support operational efficiency. The position may be filled by probation or by promotion of a classified LDAF employee with permanent status. Applicants who are not permanent LDAF employees must serve a probationary period of up to 24 months. Salary is determined based on qualifications and experience. Candidates for hire must undergo drug screening. The work involves moderate light lifting of 30 pounds and occasional lifting of up to 50 pounds, reaching above the shoulders, walking and standing for up to eight hours, climbing stairs and occasionally ladders, and occasional travel. The work is primarily indoors with occasional outdoor work and occasional exposure to excessive heat and humidity.

Requirements

Six years of experience in information technology; OR six years of full-time work experience in any field plus four years of experience in information technology; OR an associate's degree in information technology plus four years of experience in information technology; OR a bachelor's degree plus four years of experience in information technology; OR a bachelor's degree with 24 semester hours in information technology, computer science, engineering, mathematics, or business analytics plus three years of experience in information technology; OR a master's degree plus three years of experience in information technology.
Every 30 semester hours from an accredited college or university may substitute for one year of the six years of full-time work experience in any field, up to 120 semester hours (a maximum substitution of four years).
An approved-area certification may substitute for education and/or experience requirements at hire or promotion, provided the appointment is made from a Certificate of Eligibles.
This is a promotional vacancy open to current LDAF employees only.

Responsibilities

Supervise, train, and evaluate Information Technology Help Desk staff and oversee daily operations.
Manage and respond to departmental requests for hardware, software, and technical support.
Oversee IT equipment inventory, replacement schedules, and hardware procurement recommendations.
Monitor network and system performance at more than 40 remote locations and coordinate corrective actions.
Troubleshoot technical issues and ensure timely resolution of service requests.
Plan, coordinate, and lead departmental IT projects and system improvements.
Oversee installation, maintenance, and upgrades of computer hardware, software, and related equipment.
Develop and coordinate technical training for departmental employees.
Evaluate Help Desk operations and recommend improvements to efficiency, service delivery, and procedures.
Develop long-term Help Desk strategies, provide budget recommendations, and coordinate with vendors and other IT divisions.
Perform related tasks as required.