IT Operations Supervisor

Xcel Energy•Minneapolis, MN

2d•$84,900 - $120,566•Hybrid

About The Position

The IT Operations Supervisor is responsible for operational IT services in their assigned domain. The supervisor leads the team and oversees day-to-day operations, coordinates across the organization to support changes affecting the operation, and serves as a coach and escalation point for outages and problems. The role reports operational risks and supports service restoration. The supervisor maintains and enforces support procedures and IT knowledge base information; monitors and reports service performance, risks, and recommended actions; drives continuous process improvement; and forecasts and manages expenses to budget. The role leads staff performance and development, sets priorities, manages staff and contractor work, schedules resources to workload, and provides leadership across multiple sites as needed and in accordance with applicable contracts. The position also manages service demand in alignment with IT strategic priorities and coordinates with other organizations to ensure appropriate team involvement in capital investment delivery and operation. It requires expert working knowledge of the assigned domain and awareness of industry and technology trends.

Requirements

Bachelor's degree in Technology, Science, Business, or a related field, or four years of experience equivalent to the position.
Two years of prior people leadership experience.
Five years of related functional experience.
Strong communication skills and effectiveness with varying organizational levels and skill sets.
Strong relationship management and collaboration skills, with a record of cross-organizational teamwork to drive innovation and business results.
Knowledge of technical products within the operational domain.
Experience effectively managing system or equipment change deployment.
Demonstrated ability to handle multiple activities simultaneously.
Demonstrated ability to develop effective working relationships with diverse work groups.
Ability to work in accordance with service operation schedules.
Familiarity with ITIL and/or other formal service management practices.

Nice To Haves

Strong decision-making skills to identify solutions that support the team while improving efficiency and overall effectiveness.
Ability to execute senior leadership priorities and initiatives in alignment with organizational goals and strategic objectives.

Responsibilities

Maintain and enforce support procedures and maintain IT knowledge base information.
Oversee, measure, and assess the performance of services provided by the team.
Report performance outcomes and operational risks, with recommended actions.
Lead efforts to identify and deploy continuous process improvements.
Serve as an escalation point for service and problem resolution.
Forecast and manage expenses to budget.
Lead and manage staff performance and development.
Lead priorities and manage the work performance of staff and managed contractors.
Provide leadership across multiple sites as needed and in alignment with union or other contracts.
Schedule resources to workload.
Manage service demand in alignment with IT strategic priorities.
Coordinate cross-organizationally to ensure the team is appropriately engaged in capital investment delivery and operation.
Provide expert working knowledge of the assigned domain to the team and stay abreast of industry and technology trends.
Support service restoration and coordinate changes that affect the operation.