IT Supervisor

Gaston Electrical Co., LLC•Independence, MO

21h•$80,000 - $128,000

About The Position

The IT Supervisor provides hands-on supervision, daily support, administration, maintenance, and continuous improvement of the company’s technology systems. The role serves as a primary technical resource and coordinates day-to-day IT activities to ensure employees have reliable, secure, and effective technology tools. The supervisor works with the CFO, Corporate IT, third-party IT partners, vendors, and internal departments to support technology operations, troubleshoot issues, implement approved projects, maintain cybersecurity practices, and improve the technology support experience. The position calls for sound technical judgment, customer service, confidentiality, and the ability to prioritize support needs while following company and Corporate IT standards. Gaston Electrical is a union electrical and low-voltage contractor serving commercial, institutional, life-sciences, hospitality, and retail markets in New England. It is a wholly owned subsidiary of EMCOR Group, Inc. The role combines employee technology support and troubleshooting with administration of Microsoft 365, devices, infrastructure, security, backups, and other business technology resources. It also directs an IT support technician or coordinates outside providers, supports approved technology projects and planning, and maintains procedures, documentation, inventories, and compliance practices. The employee should expect to sit for long periods in front of a computer and travel to field locations as needed. Field visits may involve outdoor conditions and various job-site hazards. Compensation is listed as $80,000 to $128,000, with bonus eligibility.

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, Business, Telecommunications, or a related field, or equivalent experience and training.
Five or more years of progressive IT support, systems administration, infrastructure, or technology operations experience.
Experience supporting Microsoft-based enterprise environments, including user administration, endpoint support, and collaboration tools.
Demonstrated ability to independently troubleshoot and resolve complex technical issues.
Strong technical troubleshooting, analytical, and problem-solving abilities.
Strong customer service orientation and ability to support employees at all levels of the organization.
Clear verbal and written communication skills, including the ability to explain technical information in practical terms.
Ability to organize, prioritize, and follow through on multiple support requests and projects.
Professionalism, confidentiality, integrity, accountability, and sound judgment.
Ability to provide technical guidance while remaining hands-on and responsive to daily support needs.
Self-directed, proactive, and comfortable working with limited supervision.
Ability to work effectively with Corporate IT, vendors, field employees, office employees, and leadership.
Ability to meet the described physical demands, including regular sitting, use of hands, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling; commute to and navigate field locations.

Nice To Haves

Prior experience providing work direction, mentoring, vendor coordination, or technical leadership.
Microsoft 365 Administration.
Azure / Entra ID.
Windows Server 2016 or later.
Active Directory Domain Services.
SCCM / Intune / Autopilot.
Endpoint Detection and Response (EDR).
Immutable backup and disaster recovery solutions.
Network administration, including switches, firewalls, wireless, and VPN support.
Mobile device support for iPhone, iPad, and Android devices.

Responsibilities

Serve as the escalation point for complex employee technology support and troubleshooting.
Coordinate, prioritize, and assign daily IT support requests, escalations, and system issues to the IT support technician.
Install, configure, maintain, and support computers, laptops, mobile devices, printers, software, and peripheral equipment.
Oversee support for onboarding, job changes, and offboarding involving hardware, software, user accounts, and access permissions.
Communicate with employees and leadership about technology issues, outages, and support status.
Administer and support Microsoft 365, email, collaboration tools, mobile devices, endpoint devices, and other business technology platforms.
Support network infrastructure, servers, cloud services, backups, communication systems, and related technology resources.
Implement and maintain network security practices in accordance with company and Corporate IT policy.
Assist with cybersecurity tools, endpoint protection, patching, monitoring, and remediation.
Maintain backup, disaster recovery, and business continuity documentation and assist with testing and updates.
Maintain IT asset inventories, assigned equipment records, software licensing information, and support documentation.
Provide work direction, coaching, and technical guidance to the IT support technician or third-party support partners.
Coordinate outside IT providers, vendors, and Corporate IT resources to resolve issues and complete approved projects.
Monitor vendor responsiveness and service quality, and escalate concerns to the CFO as needed.
Support evaluation of technology solutions, service needs, equipment purchases, and vendor recommendations.
Identify recurring issues, technology gaps, equipment needs, and process improvement opportunities to support department planning.
Lead or support approved IT projects, system upgrades, hardware deployments, software implementations, and process improvements.
Recommend practical solutions to improve employee productivity, system reliability, cybersecurity, and technology performance.
Work with department leaders to understand operational needs and technology support requirements.
Support annual technology planning and budgeting by providing input on hardware, software, service, and infrastructure needs.
Ensure activities align with company policies, Corporate IT standards, data security requirements, and applicable procedures.
Maintain confidentiality of company, employee, financial, operational, and technology-related information.
Prepare and maintain IT procedures, knowledge base materials, system documentation, inventories, and support records.
Communicate and reinforce IT and cybersecurity best practices with employees.
Support compliance with Corporate Records Retention Policies and other applicable technology-related requirements.