IT Resource Analyst

City of New York•New York City, NY

1d•Onsite

About The Position

The Kings County District Attorney’s Office (KCDA) is hiring an IT Resource Analyst in its Information Technology Bureau to support IT resource management. The position supports the procurement, installation, diagnosis, repair, movement, maintenance, and upgrading of computer hardware and related equipment, as well as software administration to maintain optimal performance and minimize downtime. The analyst also assists with software and license procurement and renewals, installations, and computer imaging. Under general supervision, with some latitude for independent initiative and judgment, the analyst supports IT resource planning and lifecycle management, asset tracking, hardware and software procurement, testing, deployment, security operations, documentation, and user support. The role works with IT managers, supervisors, administrators, developers, and peers, and provides status updates to the Director of Network Services. The position is onsite, includes on-call availability as needed, and may involve after-hours and weekend support several days per month.

Requirements

Must have and maintain a valid New York State driver’s license; may need to report to remote sites.
Ability to explain technical concepts to non-technical users.
Knowledge of cybersecurity best practices for endpoint devices.
Familiarity with Microsoft System Center Configuration Manager.
The role requires sitting and/or standing for extended periods and lifting and transporting heavy to moderately heavy objects, such as computers and peripherals.

Nice To Haves

Four years of experience in technical desktop support.
Excellent organizational, time-management, and multitasking skills, including taking initiative, prioritizing duties, and working independently and within a team.
Excellent interpersonal, verbal, and written communication skills.
Strong attention to detail.

Responsibilities

Plan IT resources and analyze hardware and software lifecycles.
Monitor, track, and record changes to IT service assets throughout their lifecycle.
Oversee IT resource management processes and identify and remedy process failures or noncompliance.
Decommission and salvage outdated IT equipment.
Procure hardware, software, and software licenses; assist with renewals.
Research novel technologies to supplement or replace end-of-life equipment and technical solutions to meet end-user needs.
Draft procurement memos and manage purchase requests, ensuring purchase orders are accurately entered into the IT database.
Test internal and external applications; help prepare operational system upgrades and security patches; report test results to IT managers and developers.
Install software and image PCs and laptops.
Monitor and update security programs, including Airwatch and Absolute.
Deploy desktop computers, laptops, tablets, smartphones, printers, and Cisco telephones.
Follow industry standards for inventory management.
Maintain the internal Knowledge Base and develop and maintain IT service policy and process documentation.
Supervise and train new hires.
Work with IT managers and supervisors to plan and implement special projects, including hardware and application rollouts, office moves, and IT infrastructure updates.
Help implement security and IT operations policies.
Provide status updates to the Director of Network Services and participate in meetings with the Director, management, system administrators, and peers.
Diagnose and resolve hardware failures and replace defective components.
Coordinate warranty repairs with hardware vendors.
Assist with office relocations and workstation setup.
Explain technical concepts to non-technical users.
Apply cybersecurity best practices for endpoint devices.