IT Resource Analyst

City of New York•New York, NY

1d•Onsite

About The Position

The Kings County District Attorney’s Office (KCDA) is seeking an IT Resource Analyst in its Information Technology Bureau. The role supports IT resource management, including procuring, installing, diagnosing, repairing, moving, maintaining, and upgrading computer hardware and related equipment. It also includes administering software to ensure optimal performance with minimal downtime and assisting with software and license procurement, renewals, installations, and computer imaging. Under general supervision, with some latitude for independent initiative and judgment, the analyst plans and manages IT resources, tracks assets through their service lifecycle, supports procurement and deployment, tests applications and upgrades, maintains documentation and security programs, and assists with IT projects and office relocations. The position is onsite, with on-call availability as needed. Schedules may include several days per month of after-hours and weekend support. The role requires extended periods of sitting and/or standing, lifting and transporting computer equipment, and maintaining a valid New York State driver’s license for possible travel to remote sites.

Requirements

Four years of experience in technical desktop support is listed as a preferred skill.
Familiarity with Microsoft System Center Configuration Manager.
Knowledge of cybersecurity best practices for endpoint devices.
Excellent organizational, time-management, and multitasking skills, including initiative, prioritization, and the ability to work independently and with a team.
Excellent interpersonal, verbal, and written communication skills, with strong attention to detail.
Ability to maintain a valid New York State driver’s license.
Ability to sit and/or stand for extended periods and lift and transport moderately heavy to heavy objects, such as computers and peripherals.

Nice To Haves

Four years of experience in technical desktop support.
Familiarity with Microsoft System Center Configuration Manager.
Knowledge of cybersecurity best practices for endpoint devices.
Excellent organizational, time-management, and multitasking skills, including initiative, prioritization, and the ability to work independently and with a team.
Excellent interpersonal, verbal, and written communication skills, with strong attention to detail.

Responsibilities

Plan IT resources and analyze hardware and software lifecycles.
Monitor, track, and record changes to IT service assets throughout their service lifecycle.
Oversee IT resource management processes and identify and remedy process failures or noncompliance.
Decommission and salvage outdated IT equipment.
Procure hardware, software, and software licenses; assist with renewals.
Research technologies and technical solutions to replace end-of-life equipment and meet end-user needs.
Draft procurement memoranda proactively.
Test internal and external applications, help prepare for operational system upgrades and security patches, and report results to IT managers and developers.
Install software and image PCs and laptops.
Monitor and update security programs, including AirWatch and Absolute.
Deploy desktop computers, laptops, tablets, smartphones, printers, and Cisco telephones.
Follow industry standards for inventory management.
Maintain the internal Knowledge Base and develop and maintain IT service policy and process documentation.
Supervise and train new hires.
Work with IT managers and supervisors to plan and implement special projects, including hardware and application rollouts, office moves, and infrastructure updates.
Help implement security and IT operations policies.
Provide status updates to the Director of Network Services and participate in meetings with the Director, management, system administrators, and peers.
Manage purchase requests and ensure purchase orders are entered accurately into the IT database.
Diagnose hardware failures and replace defective components.
Coordinate warranty repairs with hardware vendors.
Assist with office relocations and workstation setup.
Explain technical concepts to non-technical users.
Provide on-call support as needed, including possible after-hours and weekend support.
Travel to remote sites as needed.