IT Resource Technician
About The Position
The IT Resource Technician supports the operation, maintenance, troubleshooting, and repair of the Bank’s IT systems, hardware, and peripherals under the direction of the IT Resource Coordinator. The position assists with equipment procurement, deployment, inventory management, and the full lifecycle of SmartBank IT assets. It also coordinates with vendors and supports day-to-day project deliverables related to IT equipment. Success requires reliable technical support and a commitment to providing a WOW experience with every service interaction. SmartBank serves communities across Tennessee, Alabama, and Florida. Its core values are Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change, with a core purpose of creating WOW experiences for clients.
Requirements
- Associate degree in an area of specialty or a basic certification such as CompTIA A+, Network+, or above.
- A minimum of 2 to 3 years’ experience in the day-to-day operation of LAN/WAN networks, including workstations, client servers, and peripherals.
- Knowledge of commonly used concepts, practices, and procedures associated with computer-based systems.
- Strong commitment to outstanding operational support services for internal and external customers, consistent with high customer expectations.
- Ability to perform well under pressure.
- Ability to manage and track the lifecycle of SmartBank assets within an inventory system.
- Thorough knowledge of computer hardware, software applications, and operating systems, and ability to support a banking IT environment.
- Must be able to work nights and weekends as needed for after-hours projects.
- Must be willing to attend training classes and meetings if required.
- Able to routinely stand, sit, bend, and stoop; occasionally lift or carry loads up to 50 pounds.
- Frequently and regularly use wrists, hands, and/or fingers for movements.
- Average, ordinary visual acuity necessary to prepare or inspect documents or products and operate machinery.
- Ability to hear average or normal conversations and receive ordinary information.
- May be required to travel to various branch locations.
Responsibilities
- Uphold SmartBank Core Values and Core Purpose, and adhere to the SmartBank Way by Acting Smart, Looking Smart, and Being Smart.
- Provide exceptional customer service and technical support to associates through on-site and remote assistance.
- Deploy, configure, upgrade, and troubleshoot computers, peripherals, software, and related technology systems.
- Manage and maintain technology assets, including inventory tracking, equipment deployment, return processing, and disposal.
- Support Microsoft Intune device deployments and ongoing workstation management.
- Install, maintain, and troubleshoot Microsoft Teams Rooms and collaboration technologies.
- Respond to service requests and work orders while meeting established service level agreements (SLAs).
- Deploy new equipment and technology solutions to employees across branch and office locations.
- Diagnose hardware, software, operating system, and peripheral issues, coordinating repairs and escalations as needed.
- Maintain organized inventory and workspace standards and ensure accurate asset documentation and recordkeeping.
- Collaborate with team members while independently prioritizing workloads, communicating status updates, and recommending process improvements.
- Coordinate with vendors and support day-to-day project deliverables related to IT equipment.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
