IT Request Processing Technician #283

Senate • Washington, DC

16d

About The Position

The Senate Sergeant at Arms is seeking an IT Request Processing Technician to review, process, and track IT procurement requests and related transactions. The role supports procurement of IT equipment, software, and services, including purchase requisitions, purchase orders, change orders, contract-related orders, and invoices. The technician provides customer guidance on standard, specialized, and non-standard technology purchases; coordinates technology procurement for Senate Media Centers and Senate Sergeant at Arms Office Automation requirements; and works with internal teams, Senate offices, and vendors to address issues, support system testing, improve processes, and maintain procedures.

The position is performed in an office environment and involves frequent computer and system use, customer and vendor interaction, and accurate handling of multiple, sometimes time-sensitive requests. Occasional onsite visits or coordination may be required for technology procurement related to Senate Media Centers or Office Automation projects. A high school diploma or GED and 1–2 years of relevant experience are required.

Requirements

• High school diploma or GED.
• 1–2 years of relevant experience in procurement, financial processing, IT request management, customer service, administrative operations, or a related field.
• Ability to review detailed requests, financial information, quotes, invoices, and supporting documentation for accuracy and completeness.
• Knowledge of or experience with purchase orders, purchase requisitions, invoice processing, procurement workflows, or eProcurement.
• Strong customer service and communication skills, including the ability to explain requirements and resolve issues with customers and stakeholders.
• Ability to manage and track multiple requests and priorities in a deadline-driven environment.
• Experience using Microsoft Excel and other Microsoft Office applications.
• Ability to learn and apply organizational policies, procedures, funding requirements, and technology procurement processes.
• Ability to learn and effectively use internal financial, procurement, and asset management systems.
• Applicants may be asked to complete a skills assessment.

Responsibilities

• Review, process, and track IT procurement requests for accuracy, funding, documentation, and policy compliance.
• Create and manage purchase requisitions, purchase orders, change orders, and contract-related orders for IT products and services.
• Review and process invoices and resolve procurement, billing, and payment discrepancies.
• Provide customer support and guidance for standard, specialized, and non-standard technology purchases.
• Coordinate technology procurement for Senate Media Centers and SAA Office Automation requirements.
• Collaborate with internal teams, Senate offices, and vendors to resolve issues, improve processes, support system testing, and maintain procedures.
• Initiate and manage procurement activities for approved IT equipment, software, and services.
• Coordinate with customers and internal stakeholders to resolve discrepancies and support accurate, timely processing throughout the procurement and payment lifecycle.
• Perform other duties as assigned.

Benefits

• A comprehensive federal employee benefits package is available; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED